Erica Smith
Cypress,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
Work History
Front Office Administrative Assistant
FA Alcaide School Bus
Houston, Texas
02.2013 - Current
- Handled incoming phone calls with professionalism, ensuring efficient communication and support.
- Addressed and resolved parental concerns regarding transportation issues.
- Processed updates to commercial insurance policies for school bus fleet, ensuring regulatory compliance.
- Updated all school bus fleet inspections to ensure compliance with safety standards.
- Reviewed and validated bus drivers' credentials, including licenses and child safety certifications, to uphold safety standards.
- Performed weekly financial audits to confirm all transportation fees were paid.
- Provided administrative support to department heads as needed.
- Monitored inventory levels of office supplies to ensure adequate stock is available.
- Handled billing and invoicing tasks, ensuring accuracy and timely payments.
- Sorted and distributed incoming faxes, letters, and emails for office distribution.
- Scheduled and confirmed appointments, optimizing daily office flow, and reducing wait times.
- Organized and scheduled meetings and appointments for management.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Maintained up-to-date student roster for efficient record-keeping.
- Coordinated payment plans to optimize transaction processes.
- Developed efficient bus routes for drivers, optimizing travel times and ensuring timely arrivals.
- Coordinated the procurement of name tags for students.
Advanced ObGyn
Houston, Texas
06.2009 - 01.2013
- Greeted patients, verified insurance information and collected copays.
- Entered insurance, demographics and health history into patient database.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Communicated with patients with compassion while keeping medical information private.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Straightened up waiting room to maintain neat and organized space.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Scheduled and confirmed patient appointments and consultations.
Server
Downtown Aquarium
Houston, TX
04.2004 - 06.2009
- Processed orders using cash register efficiently.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Ensured dining room-maintained cleanliness at all times.
- Ensured food met safety and presentation standards before serving.
- Processed guest orders efficiently and on time.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to guest and confirmed complete orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials to increase profits.
- Assisted in training new servers.
Shift Leader
Pizza Hut
Houston, TX
01.2000 - 12.2003
- Monitored inventory levels and ordered necessary supplies to maintain stock availability.
- Oversaw employee performance to ensure compliance with company policies and procedures.
- Maintained organized work environment by delegating tasks efficiently among staff.
- Verified cash drawer accuracy during opening and closing shifts to prevent discrepancies.
- Responded to customer inquiries promptly, providing accurate information on menu items and promotions.
- Assisted in training new employees on shift operations for seamless integration.
- Conducted cash counts at shift change and closing to identify shortages or overages.
- Reviewed orders for quality and completeness before processing.
- Handled phone orders from customers placing food orders for pickup or delivery.
Education
High School Diploma -
Waltrip High School
Houston, TX05-1998
Some College (No Degree) - Education
Houston Community College
Houston, TXSkills
- Customer service
- Data entry
- Organized Scheduling Coordination
- HIPAA compliance
- Insurance verification
- Detail orientation
- Multi-line phone management
- File organization
- Mail handling
- Client relations
- Document scanning and digitization
- Accounts Receivable Management
- Guest relations
- Collaborative Teamwork
- Employee supervision
- Microsoft office
- Verbal and written communication
- Multitasking capacity
- Bilingual communication
- EMR
- Call management
References
References available upon request.
Timeline
Front Office Administrative Assistant
FA Alcaide School Bus
02.2013 - Current
Advanced ObGyn
06.2009 - 01.2013
Server
Downtown Aquarium
04.2004 - 06.2009
Shift Leader
Pizza Hut
01.2000 - 12.2003
High School Diploma -
Waltrip High School
Some College (No Degree) - Education
Houston Community College