Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Smith

Summary

Dedicated individual with strong background helping with customer orders, customer service and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.

Overview

27
27
years of professional experience

Work History

Deli Clerk

Jewel Osco
Minooka
09.2024 - Current
  • Prepared deli meats and cheeses to customer requests.
  • Operated slicing machines and scales safely and efficiently.
  • Guided customers in selecting products and fulfilling special requests to enhance shopping experience.
  • Assembled catering trays to fulfill customer orders.
  • Train new hires on proper deli protocol.
  • Stocked shelves with fresh products to ensure availability.
  • Monitored product freshness and rotated stock regularly.
  • Provided exceptional customer service in a fast-paced environment.
  • Welcomed customers warmly, fostering a positive atmosphere in the deli.
  • Addressed customer complaints promptly, ensuring satisfaction while upholding a courteous demeanor.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.

Court Clerk

Marriage Court of Cook County
Chicago
09.1999 - 06.2026
  • Processed marriage license certificate for couples efficiently and accurately.
  • Brought couples into judges' chambers to be married.

Sales Lead Keyholder

Loft
Bolingbrook
02.2021 - 01.2022
  • Trained and mentored team members on product knowledge and customer service techniques.
  • Managed inventory levels to ensure optimal stock availability for customers.
  • In charge of opening the store for the day and making sure orders were prepped and ready to go out.

Shipment associate

Old Navy
Joliet
04.2003 - 08.2014
  • Processed transactions efficiently at the cash register.
  • Assisted customers with product selection and inquiries.
  • Built relationships with customers by providing friendly customer service.
  • Organized merchandise displays to enhance store aesthetics.
  • Implemented visual merchandising strategies to boost sales appeal.
  • Collaborated with team members to maintain store cleanliness.

Education

Queen of Peace High School
Burbank, IL

Some College (No Degree) - General Studies

Moraine Valley Community College
Palos Hills, IL

Skills

  • Preparing deli products
  • Operating slicing machines
  • Food safety compliance
  • Stock rotation
  • Customer service
  • Customer relationship management
  • Team collaboration
  • Training and mentoring
  • Attention to detail
  • Time management
  • Problem solving
  • Effective communication
  • Verbal communication
  • Interactive communication
  • Honesty and integrity
  • Customer communication

Timeline

Deli Clerk

Jewel Osco
09.2024 - Current

Sales Lead Keyholder

Loft
02.2021 - 01.2022

Shipment associate

Old Navy
04.2003 - 08.2014

Court Clerk

Marriage Court of Cook County
09.1999 - 06.2026

Queen of Peace High School

Some College (No Degree) - General Studies

Moraine Valley Community College
Erica Smith