Erica Sotelo
Arlington,TX
Summary
Reliable team member with a drive to make a difference and the capacity to learn and excel in challenging environments.
I believe in building up my community through my workplace by connecting through kindness and fun. Promoting the company culture while ensuring guests leave satisfied and likely to return
Overview
3
3
years of professional experience
Work History
Server
Buffalo Wild Wings
03.2024 - Current
- Attentive listening and respectful communication with guests ensuring fast and satisfying dining experience
- Working and sharing with my team to make sure the flow of the restaurant stays uniform and upbeat
- Maintaining cleanliness on the dining floor at all times
- Used slow periods to restock supplies
- Have an understanding of organizations service standards, current products and promotions and always having a drive a sell
Host
Outback Steakhouse
05.2022 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Hostess
Great American Steak House
09.2022 - 12.2022
- Monitored seating area and checked restrooms regularly
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Kept flow of restaurant moving at a steady tidy pace.
- Kept lobby spotless throughout shift.
Construction Worker
Carlos Sotelo
05.2022 - 08.2022
- Performed minor wall repair, installed drywall and applied wallpaper.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Removed and repaired carpet and wood flooring.
- Tended minor to major residential home damage
- In charge of cleanup ensuring the full satisfaction of client
- Sketched out pending renovation projects as a model of our service
- ensured employee efficiency through phone and in person checks.
Education
Mansfield Summit High School
Arlington, TXSkills
- Time management
- Attention to detail
- Highly motivated
- Customer service
- Reliable and trustworthy
- Active listener
- Food safety knowledge
- Problem solving
- Quality control
- Professional attitude
- Team coordination
Languages
Spanish
Native or Bilingual
American Sign language
Elementary
English
Native or Bilingual
Timeline
Server
Buffalo Wild Wings
03.2024 - Current
Hostess
Great American Steak House
09.2022 - 12.2022
Host
Outback Steakhouse
05.2022 - 08.2023
Construction Worker
Carlos Sotelo
05.2022 - 08.2022
Mansfield Summit High School