Erica Stanfield
Chelsea
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, capability of learning quickly and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
22
22
years of professional experience
Work History
Teacher
The Church of Brook Hills
Birmingham
08.2022 - Current
- Developed engaging lesson plans aligned with church values and community needs.
- Facilitated classroom discussions that encouraged student participation and critical thinking.
- Collaborated with staff to design curriculum that promotes spiritual growth and learning.
- Communicated effectively with parents regarding student progress and classroom events.
- Implemented classroom management strategies to create a positive learning environment.
- Assessed student performance through various evaluation methods and provided feedback.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Developed and implemented lesson plans based on curriculum objectives.
- Utilized technology-based learning tools to enhance classroom instruction.
Office Manager
Lawn Pros
Birmingham
08.2014 - 05.2025
- Managed daily office operations and maintained organized workflows.
- Coordinated schedules for team members and facilitated effective communication.
- Oversaw inventory management and ordered supplies as needed.
- Implemented office procedures to improve efficiency and reduce delays.
- Assisted with customer inquiries and resolved issues promptly.
- Maintained records and files to ensure compliance with regulations.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
- Resolved customer complaints or answered customers' questions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Computed balances, totals or commissions to support accounting team.
Teacher
Briarwood Presbyterian Church, Pca
Hoover
07.2009 - 08.2014
- Developed engaging lesson plans aligned with church values and community needs.
- Facilitated classroom discussions that encouraged student participation and critical thinking.
- Collaborated with staff to design curriculum that promotes spiritual growth and learning.
- Communicated effectively with parents regarding student progress and classroom events.
- Assessed student performance through various evaluation methods and provided feedback.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Participated in professional development workshops related to teaching methods or curriculum changes.
Receptionist
BeKare Child Development Center
Hoover
10.2004 - 07.2009
- Greeted and welcomed families and children upon arrival at the center.
- Managed phone calls, directing inquiries to appropriate staff members.
- Scheduled appointments and maintained the center's calendar efficiently.
- Organized and maintained children's files and documentation accurately.
- Assisted staff with administrative tasks and office supplies management.
- Ensured a clean and welcoming reception area for visitors and families.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Education
Some College (No Degree) - Business
University of Alabama At Birmingham
Birmingham, ALSkills
- Office management
- Customer service
- Scheduling coordination
- Communication skills
- Problem solving
- Time management
- Administrative support
- Certified Microsoft office specialist
- Meticulous and organized
- Office administration
- Schedule management
- Professional demeanor
- Multi-line phone system operation
- Organization skills
- Multitasking and prioritization
Timeline
Teacher
The Church of Brook Hills
08.2022 - Current
Office Manager
Lawn Pros
08.2014 - 05.2025
Teacher
Briarwood Presbyterian Church, Pca
07.2009 - 08.2014
Receptionist
BeKare Child Development Center
10.2004 - 07.2009
Some College (No Degree) - Business
University of Alabama At Birmingham