Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Stephens

Sumrall,MS

Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities.

Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.

Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.

Customer Service Cashier known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution, and inventory management. Excel in communication, problem-solving, and adaptability to ensure positive customer experiences and smooth store operations.

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.

Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

21
21
years of professional experience

Work History

Customer Service Cashier

Dandy Dans 589
Hattiesburg, Mississippi
01.2024 - Current
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Verified that all coupons were valid prior to processing them into the system.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.

Cashier

Family Dollar
Sumrall, Mississippi
05.2023 - 06.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Cashier Team Lead

Dollar General
Sumrall, Mississippi
02.2014 - 07.2016
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Performed daily opening and closing procedures for the register area.
  • Processed refunds and exchanges according to company policy.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Completed paperwork related to personnel actions including hiring, terminations, transfers.
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Answered phone calls to assist customers with questions and orders.

Customer Service Manager

Country Store
Meridian, Mississippi
03.2013 - 06.2014
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.

Cashier

Hudson’s
Hattiesburg, MS
02.2008 - 09.2008
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Gate Guard

Camp Shelby Joint Forces Training Center
Hattiesburg
05.2006 - 10.2007
  • Checked identification cards of visitors and employees to verify their authorization to enter the premises.
  • Maintained logs of all visitors, contractors, and vendors entering or leaving the facility.
  • Monitored security cameras and alarms to ensure a safe environment.
  • Alerted law enforcement in case of suspicious activity on the property.
  • Performed random inspections of vehicles entering or leaving the premises.
  • Ensured that only authorized personnel had access to restricted areas.
  • Responded quickly and effectively to any emergency situations or incidents occurring on-site.
  • Provided assistance with traffic control when needed.
  • Assisted with parking lot maintenance including snow removal, trash pick-up.
  • Answered questions from visitors regarding directions and other inquiries about the facility.
  • Investigated any reported thefts or vandalism on the property.
  • Prepared reports documenting activities during shift for review by supervisors.

Handicap Bus Monitor

Petal School District Transportation
Petal, Mississippi
08.2003 - 09.2006
  • Monitored bus routes to ensure safe and timely transportation of passengers.
  • Inspected buses for cleanliness, safety hazards, and operational condition before each shift.
  • Enforced safety regulations by reminding passengers to remain seated and keep noise levels down.
  • Provided customer service assistance to passengers with questions or concerns regarding their ride.
  • Assisted disabled passengers by helping them board the bus safely and providing any necessary accommodations during their trip.
  • Communicated regularly with dispatchers to provide updates on route progress and passenger needs.
  • Conducted regular headcounts of all riders aboard the bus to verify that everyone had arrived at their destination safely.
  • Managed difficult situations between passengers in a calm and professional manner while maintaining order on the bus.
  • Maintained daily logs of trips, noting any incidents or irregularities that occurred along the way.
  • Reported any serious incidents or damages immediately to the appropriate authorities for investigation.
  • Assisted drivers in keeping track of time schedules for arrival and departure times.

Education

Medical Assistant -

Antonelli Colleges
Hattiesburg, MS
01-2013

High School Diploma -

Petal High School
Petal, MS
05-2002

Associate of Arts -

Jones County Junior College
Ellisville, MS

Skills

  • Order coordination
  • Drawer management
  • Check processing
  • Refund handling
  • Telephone management
  • Retail merchandising
  • Merchandise restocking
  • Positive and professional
  • POS system operation
  • Cash management
  • Issue escalation
  • Stress management
  • Customer service
  • Payment collection
  • Data entry proficiency
  • Guest services
  • Phone etiquette
  • Point of sale system
  • Cash handling expertise

Timeline

Customer Service Cashier

Dandy Dans 589
01.2024 - Current

Cashier

Family Dollar
05.2023 - 06.2023

Cashier Team Lead

Dollar General
02.2014 - 07.2016

Customer Service Manager

Country Store
03.2013 - 06.2014

Cashier

Hudson’s
02.2008 - 09.2008

Gate Guard

Camp Shelby Joint Forces Training Center
05.2006 - 10.2007

Handicap Bus Monitor

Petal School District Transportation
08.2003 - 09.2006

Medical Assistant -

Antonelli Colleges

High School Diploma -

Petal High School

Associate of Arts -

Jones County Junior College
Erica Stephens