Summary
Overview
Work History
Education
Skills
Timeline
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Erica Suarez Gallego

Boston,MA

Summary

Dynamic and adaptable professional with a proven track record in customer service and organizational abilities, honed at Tatte Bakery And Cafe. Excelled in streamlining checkout processes, enhancing customer satisfaction, and mentoring new staff. Demonstrates exceptional work ethic, integrity, and a commitment to cleanliness and safety.

Overview

3
3
years of professional experience

Work History

Cashier

Life Alive
Boston, MA
04.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Barista

Tatte Bakery And Cafe
Boston, MA
12.2020 - 04.2024

I mainly worked as a barista but I also worked as a cashier and customer service.

  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Controlled line and crowd with quick, efficient service.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Barista

Sauvage
Boston, MA
02.2023 - 08.2023

(Part time job)

  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Collaborated with team members to deliver timely and accurate orders during peak hours.

Education

High School Diploma -

I. E. Rosa Mesa De Mejia
Colombia
12.2012

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cleaning and sanitizing
  • Organizational abilities
  • Professionalism and Courtesy
  • Reliable and Responsible
  • Adaptable and Flexible

Timeline

Cashier

Life Alive
04.2024 - Current

Barista

Sauvage
02.2023 - 08.2023

Barista

Tatte Bakery And Cafe
12.2020 - 04.2024

High School Diploma -

I. E. Rosa Mesa De Mejia
Erica Suarez Gallego