ERICA SULLINS
Domino's Pizza
Paragould,Arkansas
9
years of professional experience
Reliable and adaptable team leader with experience in customer service, food service operations, delivery, inventory control, employee coaching, and business management. Proven ability to lead teams, coordinate daily operations, maintain clean and organized workspaces, manage cash and supplies, and deliver excellent customer experiences in fast-paced environments.
Work History
General Manager
1 Year 7 Months- Lead daily store operations, ensuring efficient service, food quality, and customer satisfaction.
- Coach, train, and develop team members while providing direction and accountability.
- Manage labor, staffing, scheduling, inventory, cash handling, and operational procedures.
- Monitor store cleanliness, food safety, product quality, and company standards.
- Resolve customer concerns professionally and build strong customer relationships.
- Track sales and operational performance and take action to improve results.
- Coordinate deliveries and workflow to maintain fast, accurate service during busy periods.
Lead Budtender
6 Years 7 Months- Weighed, prepared, packaged, and sold products while maintaining accurate inventory controls.
- Verified customer identification and age requirements and followed store security procedures.
- Answered customer questions, explained product information, and delivered excellent shopping experiences.
- Restocked supplies, arranged displays, and maintained an organized sales environment.
- Supported team performance and maintained knowledge of store sales, payment, and security policies.
Assistant Manager
2 Years- Supported the General Manager with daily store operations and shift leadership.
- Supervised employees, delegated tasks, and maintained efficient shift workflow.
- Trained team members on customer service, food preparation, safety, cleanliness, and company procedures.
- Handled cash, POS transactions, inventory, and opening/closing responsibilities.
- Addressed customer questions and complaints while maintaining a positive service experience.
- Maintained clean, organized work areas and ensured food quality and safety standards were followed.
Delivery Driver
2 Years- Delivered customer orders accurately, safely, and on time while providing friendly service.
- Handled cash and card transactions and accurately completed delivery orders.
- Verified orders before leaving the store and communicated with customers regarding delivery needs.
- Maintained vehicle readiness and followed safe driving practices.
- Assisted with in-store operations, cleaning, stocking, food preparation, and customer service between deliveries.
Concierge
- Provided customer support and information about local shopping, dining, nightlife, and recreation.
- Processed payments and prepared front-desk materials and daily work areas.
- Verified and logged visitors while helping maintain property security.
- Delivered exceptional service and support for customer needs.
Shift Supervisor
2 Years- Supervised employee performance, provided coaching, and retrained staff when needed.
- Managed day-to-day operations using effective shift, food, and labor controls.
- Improved team performance through hands-on leadership and customer-service support.
- Directed cleaning and sanitizing of dining areas, kitchen spaces, and restrooms.
- Supported customer loyalty through quality food and high standards of service.
Education
High School Diploma
Skills
Achieved seamless store operations through effective management.
Developed and empowered team members to excel in their roles.
Delivered impactful employee training and coaching programs.
Optimized staff scheduling and labor management for peak efficiency.
Drove inventory management and cost control to reduce expenses.
Elevated customer service experience and resolved conflicts successfully.
Boosted sales performance through strategic management initiatives.
Executed cash handling processes with precision.
Maintained high standards of food safety and quality control.
Streamlined hiring and onboarding processes for quick integration.
Resolved operational problems to enhance store performance.
Implemented robust performance management strategies to ensure team success.
Secured ServSafe certification to guarantee compliance with food safety regulations.
ADDITIONAL QUALIFICATIONS
- Advanced customer service, POS, task prioritization, inventory organization, and team building.
- Upper-intermediate employee coaching, cleanliness oversight, shift leadership, written communication, and money counting.
Timeline
General Manager
Domino's Pizza
01.2025 - CurrentRead More
Assistant Manager
Domino's Pizza
01.2023 - 01.2025Read More
Delivery Driver
Domino's Pizza
01.2021 - 01.2023Read More
Lead Budtender
Classen Kush House
01.2020 - 2023Read More
Concierge
Montgomery
01.2020 - 01.2020Read More
Shift Supervisor
Hobbies Hoagies
01.2018 - 01.2020Read More
Northwest Classen High School
High School Diploma
Read More