Erica Sullivan
Fallon,NV
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Shipping Coordinator
US Silica
Sparks, Nv
05.2022 - Current
- Processed shipping paperwork and labels for outgoing freight shipments, ensuring timely dispatch.
- Maintained accurate records of shipments using company logistics software.
- Prepared shipping orders and bills of lading to ensure proper material routing.
- Ensured shipments included accurate packing lists with all outbound shipments per customer specifications.
- Participated in cross-functional teams to enhance supply chain operations.
- Tracked unpaid invoices to maintain financial records and ensure accuracy of receivables reports.
- Assisted with customer inquiries, contributing to enhanced customer satisfaction and loyalty.
- Utilized various software programs such as Microsoft Office Suite for data entry, letters, and reports.
Customer Service Representative
Lincare
Sparks, Nv
09.2020 - 05.2022
- Resolved customer complaints while fostering a positive service environment.
- Maintained professionalism under stress, deescalating tense situations to ensure positive customer experiences.
- Processed orders and managed customer accounts with high efficiency.
- Managed client records to ensure accurate documentation.
- Collaborated with healthcare providers to improve service delivery efficiency.
- Authorized insurance claims, ensuring timely reimbursements for clients.
- Utilized ICD-10 and HCPCS codes for billing accuracy.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH07-2026
Skills
- Logistics coordination
- Data management
- Process management
- Customer relations
- Issue resolution
- Regulatory compliance
- Critical thinking skills
- Organizational skills
Certification
- MSHA Certified-2026
- CPR Certified-2025
Timeline
Shipping Coordinator
US Silica
05.2022 - Current
Customer Service Representative
Lincare
09.2020 - 05.2022
Bachelor of Arts - Human Services
Southern New Hampshire University