Erica Taylor
Administrative Assistant
Charles City,VA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Chief of Stuff
Stuff Inc
03.2022 - Current
- Work remotely
- Fulfill a variety of requests for clients via the Stuff app
- Create tasks for other Stuff agents
- Respond to demo tasks in order to help train AI.
Insurance Associate
Department of Labor
Baltimore, MD
03.2016 - 06.2017
- Entered data from images into the system
- Ensured accuracy and completeness; scanned for errors during entry
- Maintained incoming and outgoing mail
- Contacted employers and claimants to collect missing employment reports and proof of income
- Conducted research to determine if wages were covered under Maryland
- Unemployment Insurance Law
- Safeguarded confidential information and maintained detailed records of actions taken and facts used in making determinations in cases.
Quality Assurance Associate
Amazon
Chester, VA
03.2014 - 01.2015
- Took inventory and examined merchandise
- Properly disposed of damaged and expired merchandise
- Investigated discrepancies in counts
- 2
- Met daily item count quotas in support of Amazon’s high volume sales.
Lead Retail Associate
Goodwill
Petersburg, VA
08.2012 - 03.2014
- Lead a staff of 13 employees in daily store operations
- Prepared daily sales reports and verified bank deposits
- Balanced cash register drawers daily
- Ordered supplies
- Completed opening and closing store procedures
- Increased donations from an average of $0.14 to $0.18 per customer.
Cashier/Production Associate
Goodwill
Petersburg, VA
06.2011 - 08.2012
- Greeted every customer in order to convey a warm and friendly environment
- Straightened clothes hangers, cleared dressing rooms, cleaned check-out counters and staged furniture to maintain a neat and easily maneuverable sales floor
- Informed and encouraged customers to donate to Goodwill’s mission through the “Round Up” campaign
- Quickly processed raw donations into priced merchandise and stocked them on the sales floor.
Education
Bachelor of Science - Interdisciplinary Studies
Old Dominion University
Norfolk, VA 08.2006 - 12.2011
High School Diploma -
Prince George High School
Prince George, VA 10.2004 - 05.2006
Skills
Data Entry
Documentation and control
Report preparation
Key holder experience
Effective communication skills
Excellent time management skills
Microsoft Outlook, Word and Excel
Timeline
Chief of Stuff
Stuff Inc
03.2022 - Current
Insurance Associate
Department of Labor
03.2016 - 06.2017
Quality Assurance Associate
Amazon
03.2014 - 01.2015
Lead Retail Associate
Goodwill
08.2012 - 03.2014
Cashier/Production Associate
Goodwill
06.2011 - 08.2012
Bachelor of Science - Interdisciplinary Studies
Old Dominion University
08.2006 - 12.2011
High School Diploma -
Prince George High School
10.2004 - 05.2006