Erica Teves
Fall River,MA
Summary
Organized and team-oriented Seafood Manager offering 10+ years of Business and Management experience. Supervised, directed, and motivated a team of associates, increased sales and productivity by 23% during my tenure in a leadership role. Looking to grow and apply my experience at UMASS Dartmouth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Seafood Manager
Shaw's Supermarket
11.2014 - Current
- Responsible for the direct supervision of the seafood department.
- Providing customer service and assuring employees are following policies and procedures.
- Following customer satisfaction behaviors, to include being friendly, responsive and knowledgeable.
- In charge of achieving production, budget objectives and purchasing reports.
- Manage all aspects of the operation, including but not limited to; Customer relationships, achieving sales, gross profit, labor, training and monthly inventory reports.
- Operate various store computer systems.
- Comply with safety regulations including, food safety, workplace safety and company audits.
Seafood Clerk
Shaw's Supermarket
08.2013 - 11.2014
- Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
- Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
- Improved customer satisfaction by providing exceptional service and product knowledge in the seafood department.
Cashier
Shaw's Supermarket
01.2005 - 08.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Demonstrated excellent customer service and communication skills.
- Worked with bookkeeping and maintained financial records for the company.
Education
No Degree - Marine Biology
Bristol Community College
Fall River, MAHigh School Diploma -
B M C Durfee High School
Fall River, MA06.2006
Skills
- Business Knowledge
- MS Office
- Customer Service
- Organizational Skills
- Scheduling
- Staff Training
- Critical Thinking
- Communication Skills
- Team Building
- Inventory Control
Certification
- Food Safety
- Servsafe
- CM - Certified Manager Certification
Timeline
Seafood Manager
Shaw's Supermarket
11.2014 - Current
Seafood Clerk
Shaw's Supermarket
08.2013 - 11.2014
Cashier
Shaw's Supermarket
01.2005 - 08.2013
No Degree - Marine Biology
Bristol Community College
High School Diploma -
B M C Durfee High School