Erica Trepp
Shelby Twp,MI
Summary
Proven Server with a track record of enhancing customer satisfaction at Aspen Bar and Restaurant through exceptional service and hospitality expertise. Skilled in cash handling and guest engagement, consistently delivering attentive service and cultivating warm relationships. Demonstrates a strong work ethic and sales expertise, ensuring seamless service transitions and efficient workflow.
Overview
14
14
years of professional experience
Work History
Server
Aspen Bar and Restaurant
Clinton Twp, MI
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Bath City Bistro
Mount Clemens, MI
09.2010 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Mortuary Science
Macomb Community College
Clinton Twp, MISkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Safe Food Handling
- Service prioritization
- Sales expertise
Timeline
Server
Aspen Bar and Restaurant
10.2022 - Current
Server
Bath City Bistro
09.2010 - Current
Mortuary Science
Macomb Community College