Erica Tucker
Aurora,MO
Summary
Talented GM Coach with an analytical and driven approach to make continuous improvements. Supports store leadership with knowledgeable, and efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
GM Coach
Walmart
Branson, MO
07.2023 - Current
- Tracked monthly sales to generate reports for business development planning.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Established performance standards and objectives for departments in order to ensure organizational goals were met.
- Provided leadership, insight, and mentoring to associates to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
Digital Coach
Walmart
Ozark, MO
08.2022 - 07.2023
- Utilized metric tools to track and measure performance and made adjustments to improve retention and productivity.
- Resolved customer complaints regarding orders and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached, managed and developed teams to provide exceptional service and achieve metric goals.
Food and Consumables Coach
Walmart
Ozark , MO
08.2021 - 08.2022
- Built strong working relationships with vendors and other store associates to optimize working conditions and support business success.
- Distributed daily tasks to appropriate associates and checked to complete duties within expected time frames.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Trained, managed and motivated associates to promote professional skill development.
- Investigated and resolved variances with inventory records.
Stocking 2 Coach
Walmart
Ozark, MO
10.2020 - 08.2021
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Trained associates on additional job positions to maintain coverage of roles at all times.
- Established and created training programs to enhance associate knowledge of best practices, resulting in improved customer satisfaction.
- Delegated work to associates, setting priorities and goals.
Hardlines Assistant Store Manager
Walmart
Branson West, MO
08.2020 - 10.2020
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Directed and supervised staff performance.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Collaborated with all departments to ensure cohesive branding and strategic product placement.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Increased sales on consistent basis by developing key customer relationships.
Asset Protection Assistant Manager
Walmart
Branson West, MO
11.2018 - 08.2020
- Built cross-functional relationships with business partners to reduce losses.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Controlled reduction of loss inventory by protecting company assets.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Managed environmental health and safety programs.
- Conducted safety and hazard inspections of work sites.
- Reported on key metrics and safety improvements in staff meetings, answering questions and providing insight.
- Trained and assisted associates in use of personal protective equipment and communicated safety requirements for various phases of construction, promoting safe, clean work environment
Sporting Goods and Automotive Department Manager
Walmart
Aurora, MO
12.2017 - 11.2018
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Worked one-on-one with associates to motivate while delivering constructive criticism in busy, retail environment.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Wrote and submitted reports.
- Streamlined operations and improved associate focus and productivity by prioritizing tasks prior to start of each shift.
- Increased sales on consistent basis by developing and maintaining key customer relationships.
Fabrics, Crafts, Stationary, and Celebrations DM
Walmart
Aurora, MO
04.2017 - 12.2017
- Worked closely with sales associates to complete tasks.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Employed process improvement initiatives within department.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Met with each associate to establish realistic monthly sales goals.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Support Manager
Walmart
Aurora, MO
02.2016 - 04.2017
- Assessed and increased quality of service by monitoring employee and customer interactions.
- Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
- Maximized coverage during key hours by preparing effective schedules.
- Improved team performance by devising successful training methods and programs.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
- Coached staff on strategies to enhance performance and improve customer relations.
Customer Service Associate
Walmart
Clever, MO
12.2014 - 02.2016
- Transitioned received DSD products and other merchandise into store and tracked in inventory logs.
- Identified damaged goods received and processed and completed documentation according to defined processes.
- Assisted in safe unloading of incoming shipments and verified that incoming material arrived in saleable condition.
- Checked in products from each DSD vendor, verifying correct quantities of specified items.
- Worked effectively in team environments to make the workplace more productive.
- Received product deliveries and supplies from distribution centers and other suppliers.
- Completed day-to-day duties accurately and efficiently.
Education
Aurora High School
Aurora, MO05.2014
Skills
- Staff development
- Project management
- Issue and conflict resolution
- Team building
- Team management
- Project planning
- Customer relations
Timeline
GM Coach
Walmart
07.2023 - Current
Digital Coach
Walmart
08.2022 - 07.2023
Food and Consumables Coach
Walmart
08.2021 - 08.2022
Stocking 2 Coach
Walmart
10.2020 - 08.2021
Hardlines Assistant Store Manager
Walmart
08.2020 - 10.2020
Asset Protection Assistant Manager
Walmart
11.2018 - 08.2020
Sporting Goods and Automotive Department Manager
Walmart
12.2017 - 11.2018
Fabrics, Crafts, Stationary, and Celebrations DM
Walmart
04.2017 - 12.2017
Support Manager
Walmart
02.2016 - 04.2017
Customer Service Associate
Walmart
12.2014 - 02.2016
Aurora High School