Darren Smith
Lincoln,NE
Summary
Proven leader with extensive experience at Walmart, adept in operations management and organizational development. Excelled in fostering team morale, driving business growth, and enhancing customer service through effective training and leadership. Achieved significant improvements in productivity and performance metrics by leveraging sound judgment and a results-focused approach.
Overview
11
11
years of professional experience
Work History
GM Coach
Walmart
Lincoln, NE
04.2023 - Current
- Fostered a positive work environment to improve team morale and productivity levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Front End Coach
Walmart
Lincoln, NE
09.2019 - 04.2023
- Assisted in the recruitment and onboarding of new front end team members, helping to create a cohesive and highly skilled group of professionals.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Manager
Walmart
Lincoln, NE
09.2015 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Shift Manager
Walmart
Omaha, NE
07.2013 - 08.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Bachelor Of Science - Business Administration
University of Nebraska, Lincoln
Lincoln, Nebraska, NE05.2005
Skills
- Operations Management
- Organizational Development
- Staff Training and Development
- Sound Judgment
- Effective leader
Timeline
GM Coach
Walmart
04.2023 - Current
Front End Coach
Walmart
09.2019 - 04.2023
Assistant Manager
Walmart
09.2015 - 08.2019
Shift Manager
Walmart
07.2013 - 08.2015
Bachelor Of Science - Business Administration
University of Nebraska, Lincoln