Summary
Overview
Work History
Education
Skills
Timeline
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Erica Van Gorden

Saint Augustine,FL

Summary

A full time college student with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. My communication and interpersonal skills allow me to provide exceptional customer service, ensuring a positive experience for every customer.

Overview

2
2
years of professional experience

Work History

Sales Advisor

Delta Sonic
08.2022 - 08.2024
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.

Education

BBA - Marketing

Flagler College
Saint Augustine, FL
05.2028

High School Diploma -

Joliet West High School
Joliet, IL
05.2024

Skills

  • Sales experience
  • Customer service experience
  • Organizational Skills
  • Cash Handling
  • Teamwork and Collaboration
  • Multitasking Abilities

Timeline

Sales Advisor

Delta Sonic
08.2022 - 08.2024

BBA - Marketing

Flagler College

High School Diploma -

Joliet West High School

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Erica Van Gorden