Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Vega

Hattiesburg,MS

Summary

Dynamic professional with a strong work ethic and attention to detail, experienced in high-volume financial transactions. Proven ability to build relationships and enhance customer satisfaction through exceptional service. Skilled in money handling and transaction processing, consistently achieving performance goals while fostering a positive team environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bank Teller

Priorityone Bank
11.2023 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Assistant Manager

Ramey's Marketplace
05.2022 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Responsible for maintaining monthly profit goals.

CSR, Teller

Citizens National Bank
03.2021 - 07.2021
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted in opening and closing accounts.

Customer Service Representative

University of Southern Mississippi
11.2020 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints and managed appeal committee for both Hattiesburg and Gulf Park campus
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responsible for all campus parking passes.

Assistant Manager

Walk-On's Sports Bistreaux
08.2018 - 11.2020
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

Business Administration

University of Southern Mississippi
Hattiesburg, MS
12-2023

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Relationship building
  • Transaction processing accuracy
  • Financial transactions
  • Strong work ethic
  • Excellent time management skills

Certification

  • Notary Public, State of Mississippi, 2023
  • Food Safety Manager Certification, 2023
  • Microsoft Excel Certification, 2022

Timeline

Bank Teller

Priorityone Bank
11.2023 - Current

Assistant Manager

Ramey's Marketplace
05.2022 - 05.2023

CSR, Teller

Citizens National Bank
03.2021 - 07.2021

Customer Service Representative

University of Southern Mississippi
11.2020 - 03.2021

Assistant Manager

Walk-On's Sports Bistreaux
08.2018 - 11.2020

Business Administration

University of Southern Mississippi

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