Erica Ventura

Answer incoming client status and new case calls, provide legal service/s quotes, create client profiles and email retainers.

• Conducted initial client screenings to assess case eligibility and gather necessary documentation.
• Managed intake communication, ensuring timely follow-up with potential clients and stakeholders.
• Facilitated the organization of case files, maintaining accurate records and updates in case management systems.
• Collaborated with attorneys to prepare for consultations, providing relevant client information and supporting materials.

• Trained new host staff on company policies and service standards to ensure consistency in guest experience.
• Developed and implemented training materials, enhancing onboarding process for incoming host staff.
• Coordinated daily staff schedules, optimizing coverage during peak dining hours to improve operational efficiency.
• Mentored junior hosts, fostering a collaborative environment that encouraged skill development and teamwork.