Erica Volk
Cape Coral,FL
Summary
Detail-oriented host with expertise in guest coordination and issue resolution. Committed to enhancing client satisfaction through effective reservation management and exceptional service.
Overview
10
10
years of professional experience
Work History
Host
Marina Cantina tin tiki
Fort Myers Beach, Florida
12.2025 - Current
- Welcomed guests upon arrival at waterfront restaurant, ensuring positive first impressions.
- Coordinated reservations and seating to enhance dining flow and guest satisfaction.
- Anticipated customer needs to deliver exceptional service and enhance overall satisfaction.
- Assisted servers by promptly relaying guest preferences and special requests.
- Resolved guest inquiries and concerns, ensuring a positive dining experience.
- Provided menus and informed guests about daily specials at Marina Cantina.
- Maintained cleanliness and organization of host stand and entrance area for enhanced guest experience.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Secretary
volk electric inc
Cape Coral, Florida
08.2016 - Current
- Managed daily office operations, enhancing team efficiency and organization.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Managed incoming calls, directing them to the appropriate department or personnel., directing inquiries to appropriate personnel promptly.
- Welcomed visitors at front desk, providing directions and assistance.
- Maintained accurate filing systems for documents and records management.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Organized office supplies, ensuring availability for staff needs at all times.
- Scheduled meetings and sent invitations specifying time and location.
- Organized and maintained executive calendars, facilitating effective scheduling of meetings, travel arrangements, and conference calls.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Created and updated spreadsheets to track and report data.
- Processed documents and materials for dissemination to appropriate parties.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Produced and distributed memos, newsletters, and other forms of communication.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Responded to customer issues, ensuring timely resolution to enhance customer retention.
- Placed orders for office supplies, ensuring timely availability for staff use.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Handled confidential documents with discretion.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Updated contact lists on a regular basis; created new contacts as needed.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues, ensuring timely resolution to enhance customer retention.
Education
High School Diploma -
Cape Coral High School
Lee, FL09-2007
Skills
- Reservation management
- Reservation coordination
- Guest coordination
- Host station management
- Menu knowledge
- Customer relations
- Issue resolution
- Attention to detail
- Time management
- Team collaboration
Timeline
Host
Marina Cantina tin tiki
12.2025 - Current
Secretary
volk electric inc
08.2016 - Current
High School Diploma -
Cape Coral High School