Erica Walden
Grove City
Summary
Dynamic server with extensive experience at The Cheesecake Factory, excelling in customer service and recognized for consistently ensuring guest satisfaction in a professional manner. Skilled in menu knowledge and order processing, I bring a positive attitude and a commitment to delivering exceptional hospitality in fast-paced environments . Successful at handling tables of all sizes with accuracy and determine . Always making sure the people around me are feeling welcomed & valued with my warming, friendly & caring presence!
Overview
8
8
years of professional experience
Work History
Server
The Cheesecake Factory
Columbus
05.2019 - Current
- My role as being a server with this company has been to peform the best hospitality & by doing that I guarantee guest satisfaction making sure they feel valued & welcomed. I ensure that I go above and beyond when it comes to making sure all of my guests are being treated equally and have a positive experience.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Olive Garden Restaurant
Columbus
06.2017 - 05.2019
- Providing the best customer service & making sure I am very friendly and attentive to all of my guests
- Hospitality
- Maintained knowledge of current menu items and ingredients .
- Checked with my guests to make sure all of there needs were met in a timely manner.
Education
High School Diploma -
Grove City Highschool
Grove City, OH05-2017
Skills
- Customer service
- Menu knowledge
- Order processing
- Guest relations
- Positive attitude
- Hospitality
Timeline
Server
The Cheesecake Factory
05.2019 - Current
Server
Olive Garden Restaurant
06.2017 - 05.2019
High School Diploma -
Grove City Highschool