Erica Walker
Summary
Dynamic Front Desk Receptionist with a proven track record at Phyls Academy, excelling in customer service and attention to detail. Expertly managed high-volume calls and appointments, ensuring a seamless office workflow. Recognized for creating welcoming environments and enhancing visitor experiences through exceptional listening skills and efficient data management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Phyls Academy
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk Receptionist
Rhema Word Christian Academy
08.2018 - 05.2023
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Greeted visitors warmly, creating positive first impression of organization.
Education
Patient Care Technician
Center For Career Training
3915 West Oakland Park Lauderdale Lakes Fl 33311GED -
Atlantic Technical College
4700 Coconut Creek Parkway Coconut Creek FL 33063Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Certification
- CNA
- Certified Patient Care Technician
- Certified Phlebotomist
- Certified EKG
Timeline
Front Desk Receptionist
Phyls Academy
08.2023 - Current
Front Desk Receptionist
Rhema Word Christian Academy
08.2018 - 05.2023
Patient Care Technician
Center For Career Training
GED -
Atlantic Technical College
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