ERICA WALL
Greensboro,NC
Summary
Dynamic professional with extensive experience in customer service and administration, notably at Restaurant Depot. Proven ability to enhance client satisfaction through effective call handling and reception management. Skilled in Microsoft Office and team leadership, driving operational efficiency and fostering positive customer relationships. Committed to delivering exceptional service and support in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Receptionist Administrator
Restaurant Depot
10.2021 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Delivery Driver
Amazon
10.2019 - 09.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Membership Manager
Sams Club
03.2007 - 05.2019
- Served as primary point of contact for member inquiries, providing exceptional customer service in all interactions.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Implemented comprehensive onboarding program for new members to facilitate smooth integration into the organization.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate of Arts - Gender Studies
Guilford Technical Community College
Jamestown, NC05-2010
Skills
- Reception management
- Call handling
- Customer service
- Data entry
- Phone and email etiquette
- Microsoft office
- Multitasking and organization
- Customer service management
- Administration and operations
- Team leadership
- Staff training
- Financial reporting
Timeline
Receptionist Administrator
Restaurant Depot
10.2021 - Current
Delivery Driver
Amazon
10.2019 - 09.2021
Membership Manager
Sams Club
03.2007 - 05.2019
Associate of Arts - Gender Studies
Guilford Technical Community College
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