Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Erica Warren

Louisville,KY

Summary

Dynamic Front Office Supervisor at U of L Physicians Group with expertise management and staff training. Proven ability to enhance patient satisfaction through effective complaint resolution and a friendly demeanor. Skilled in HIPAA compliance and medical terminology, driving operational efficiency while fostering a collaborative team environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Front Office Supervisor

U of L Physicians Group
09.2024 - Current
  • Managing front office staff
  • Assisting in coverage
  • Assisting during meetings
  • Assisting during write ups
  • Helping to manage back office flow
  • Mail distribution
  • Checking after hours call logs
  • Coaching patients on no shows
  • Taking patient complaints and finding solutions
  • Order office supplies
  • Work day
  • Budgeting

Front Office Lead

U of L Physicians Group
10.2023 - 09.2024
  • Managing front office staff
  • Assisting in coverage
  • Assisting during meetings
  • Assisting during write ups
  • Helping to manage back office flow
  • Mail distribution
  • Checking after hours call logs
  • Coaching patients on no shows
  • Taking patient complaints and finding solutions
  • Order office supplies

Front Office Receptionist/Medical Records Clerk

U of L Physicians Group
11.2012 - 10.2023
  • Checking in and out patients
  • Checking insurances and collecting co-pays, co-insurances, and deductibles
  • Answering the phone
  • Medical records
  • Making appointments
  • Closing out money and deposit
  • Referrals
  • Scheduling interpreters
  • Peer Interviewing
  • Coaching patients due to no shows

Supervisor/Service Desk

Home Depot
02.2007 - 10.2012
  • Make schedules
  • Checkout customers
  • Stock
  • Close out registers/deposit
  • Take care of upset customers
  • Supervise cashiers
  • Cover lunches and breaks
  • Cover service desk
  • Opening and Closing the store
  • Interviews
  • Helping be back up manager when no management available

Education

Bachelor of Science - Organizational Leadership, Human Resource

University of Louisville
Louisville, KY
08-2026

Skills

  • Understanding of confidentiality laws and regulations (HIPAA)
  • Proficient in Microsoft Word
  • Capable of multitasking and remaining organized in all aspects of work
  • Friendly and personable nature with patients, visitors, and all medical staff
  • Knowledge of medical terminology
  • Understanding insurance policies and coverage
  • Employee training
  • Team building
  • Communication skills
  • Budget management
  • Oral and writing communication
  • Complaint handling
  • Payroll and budgeting
  • Staff training and development

References

Available upon request

Certification

  • Academy of Inclusive Excellence
  • Leadership Boot Camp

Timeline

Front Office Supervisor

U of L Physicians Group
09.2024 - Current

Front Office Lead

U of L Physicians Group
10.2023 - 09.2024

Front Office Receptionist/Medical Records Clerk

U of L Physicians Group
11.2012 - 10.2023

Supervisor/Service Desk

Home Depot
02.2007 - 10.2012

Bachelor of Science - Organizational Leadership, Human Resource

University of Louisville