Erica Wells
Ecotech
St Louis,MO
15
years of professional experience
Driven, dedicated service writer with a proven track record at MINI of St. Louis and Ecotech, adept in customer relations and team motivation. Excelled in enhancing service standards and improving team efficiency. Skilled in multitasking and maintaining attention to detail, I bring a blend of organizational skills and product knowledge to exceed employer expectations.
Work History
Service Advisor
1 Year 10 Months- Consulted customers to document vehicle concerns and open accurate repair orders.
- Advised on recommended maintenance, repairs, and factory-scheduled service intervals.
- Coordinated with technicians to clarify findings, prioritize work, and update service status.
- Explained service estimates and secured customer approval for additional repairs.
- Scheduled customer appointments
Assistant Manager
13 Years 11 Months- Answered customer calls regarding new and existing service
- Created customer service appointments and estimates
- Delegated repair orders to my team of technicians
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving issues promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees.
- Coordinated with vendors to ensure timely delivery of products.
Sales Consultant
10 Months- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance.
- Developed client relationships by consistently exceeding expectations with exceptional service.
Education
NA - Photography
Skills
Customer Relations
Team motivation
Product and service knowledge
Customer Service
Multitasking Abilities
Organizational Skills
Scheduling and Coordinating
Professional and Courteous
Attention to Detail
Timeline
Service Advisor
MINI of St. Louis
12.2024 - CurrentRead More
Assistant Manager
Ecotech
11.2012 - CurrentRead More
Sales Consultant
Sunset Ford
01.2012 - 11.2012Read More
St. Louis Community College
NA from Photography
Read More