Erica White
Orlando,FL
Summary
Dynamic hospitality professional with extensive experience at Extended Stay America, excelling in guest relations and reservation management. Proven ability to enhance customer satisfaction through proactive problem-solving and effective communication. Skilled in training team members and fostering strong relationships, ensuring a welcoming environment that drives repeat business.
Overview
12
12
years of professional experience
Work History
Hotel Front Desk Agent
Extended Stay America
11.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
Front Desk Clerk
Courtyard by Marriott Suites
09.2022 - 10.2024
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Customer Service Representative
Asurion
04.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pharmacy Technician
Walgreens
10.2016 - 02.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Cashier Team Lead
Walmart
01.2013 - 07.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
PennFoster High
Pennsylvania Furnace05-2024
Skills
- Guest relations
- Initiative-taking
- Reservation management
- Teamwork orientation
Timeline
Hotel Front Desk Agent
Extended Stay America
11.2024 - Current
Front Desk Clerk
Courtyard by Marriott Suites
09.2022 - 10.2024
Customer Service Representative
Asurion
04.2021 - 08.2022
Pharmacy Technician
Walgreens
10.2016 - 02.2018
Cashier Team Lead
Walmart
01.2013 - 07.2016
High School Diploma -
PennFoster High
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