Tabitha Kennedy
Biloxi,MS
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Agent
Centennial Plaza
Gulfport Ms
06.2022 - Current
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservation processes for improved booking experience and increased room occupancy rates.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Resolved service-related problems and documented actions in system.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Developed and maintained positive relationships with guests for satisfaction.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Hotel Call Center
Hollywood Casino
Bay St Louis MS
08.2022 - 04.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Hotel Front Desk Agent
Hyatt Place
Biloxi, MS
04.2022 - 08.2022
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservation processes for improved booking experience and increased room occupancy rates.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
- Coordinated group bookings efficiently for conferences or events held at the hotel, ensuring seamless guest experience.
- Collected room deposits, fees, and payments.
Hotel Front Desk Agent
Ramada
Diamondhead, MS
01.2021 - 04.2022
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservation processes for improved booking experience and increased room occupancy rates.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Associate of Arts - Business Administration And Management
Mississippi Gulf Coast Community College
Perkinston, MS12.2024
High School Diploma -
Bay High School
Bay St Louis Ms05.2019
Skills
- Microsoft Office
- Reservation Management
- Guest Relations
- Teamwork orientation
- Initiative-taking
- Professional Appearance
- Guest Reception
- Cash Handling
- Payment Collection
- Transaction Processing
- Data Entry
- Customer Service
- Guest Registration
- Office Organization
- Multitasking Abilities
- Multitasking
- Time management abilities
- Professionalism
- Attention to Detail
- Team Collaboration
- Nightly Audits
- Reservations
- Hospitality services
- Teamwork and Collaboration
- Reliability
- Problem-solving skills
- Adaptability and Flexibility
- POS Systems
- Problem-solving aptitude
- Problem-solving abilities
- Phone and Email Etiquette
- Decision-Making
Timeline
Hotel Call Center
Hollywood Casino
08.2022 - 04.2023
Hotel Front Desk Agent
Centennial Plaza
06.2022 - Current
Hotel Front Desk Agent
Hyatt Place
04.2022 - 08.2022
Hotel Front Desk Agent
Ramada
01.2021 - 04.2022
Associate of Arts - Business Administration And Management
Mississippi Gulf Coast Community College
High School Diploma -
Bay High School