Erica Wild
Taylor,MI
Summary
Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist
Al's Asphalt Paving Company
Taylor, MI
07.2022 - Current
- Managed multi-line phone system, routing calls efficiently.
- Maintained organized reception area, ensuring professional appearance.
- Processed incoming and outgoing mail, supporting communication flow.
- Responded to inquiries promptly, providing information about services offered.
- Supported office administration tasks, contributing to team efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new employees and securing paperwork completion.
Receptionist
Polyviou Family Dentistry
Lincoln Park, MI
11.2017 - 09.2021
- Input data into scheduling software, enhancing appointment accuracy.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed patient scheduling, optimizing daily appointment flow and reducing wait times.
- Collaborated with dentists to prepare treatment plans and communicate effectively with patients regarding procedures.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Dental Receptionist
Southgate Dental
Southgate, MI
06.2016 - 07.2017
- Enhanced patient experience through attentive customer service and conflict resolution skills in high-pressure situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved data accuracy and patient record management with diligent updating and organizing of digital and physical files.
- Ensured compliance with health and safety regulations by maintaining up-to-date knowledge of best practices and conducting regular audits.
- Enhanced patient satisfaction by efficiently managing appointment schedules and reducing waiting times.
Dental Receptionist
Taylor Smiles Family and Cosmetic Dentistry
Taylor, MI
10.2014 - 11.2016
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Chiropractic Assistant
Van Born Chiropractic
Dearborn Heights, MI
09.2011 - 02.2014
- Assisted in patient intake and documentation, ensuring accuracy and compliance with office protocols.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Collaborated with chiropractors to implement personalized care strategies for improved patient outcomes.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
Associate of Science - Allied Health in Science
Wayne County Community College
Detroit, MI01-2028
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- File management
- Administrative support
- Mail handling
- Phone etiquette
- Office supply inventory control
- Computer proficiency
Accomplishments
- Assisted management with the training of 3 new staff members.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Honors Society Phi Theta Kappa
Certification
- BLS Certified Training 2026
Timeline
Receptionist
Al's Asphalt Paving Company
07.2022 - Current
Receptionist
Polyviou Family Dentistry
11.2017 - 09.2021
Dental Receptionist
Southgate Dental
06.2016 - 07.2017
Dental Receptionist
Taylor Smiles Family and Cosmetic Dentistry
10.2014 - 11.2016
Chiropractic Assistant
Van Born Chiropractic
09.2011 - 02.2014
Associate of Science - Allied Health in Science
Wayne County Community College