Erica Williams
Galesburg,IL
Summary
Dynamic and customer-focused professional with experience at Opies Bar and Grill, adept at multitasking and ensuring service excellence. Demonstrated ability in time management and customer service expertise, fostering positive guest experiences. Certified in CPR/AED, showcasing a commitment to safety and patient care. Proven track record of resolving complaints efficiently, enhancing customer loyalty.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
Opies Bar and Grill
11.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Starbucks
06.2022 - 11.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Associate of Science - Radiology
Carl Sandburg College
Galesburg, IL05-2025
High School Diploma -
Galesburg High School
Galesburg IL05-2019
Skills
- Time Management
- Clinical Experience
- Patient positioning
- Patient care
- Patient safety
- Customer service expertise
- Certified in CPR/AED
- Self motivation
Timeline
Server
Opies Bar and Grill
11.2022 - Current
Barista
Starbucks
06.2022 - 11.2024
Associate of Science - Radiology
Carl Sandburg College
High School Diploma -
Galesburg High School
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