Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Erica Wilson Perkins

Adkins,TX

Summary

Knowledgeable and dedicated customer service professional with considerable experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.

Overview

16
years of professional experience

Work History

Head Games Beauty Supply
Amherst, MA

Small Business Owner
04.2014 - 05.2020

Job overview

  • Maximized business potential by providing excellent customer service and ensuring enhance customer experiences.
  • Demonstrated beauty products and specific features in store , at customer locations and special events.
  • Consulted with beauty specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of beauty products.
  • Handled all aspects of business including, budget planning, administration, accounting functions, purchasing and weekly payroll
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Boosted customer base utilizing social media strategies such as Facebook, Instagram and GoogleAds to capture new customer business.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.

Palo Alto College
San Antonio, TX

Department Lead
09.2007 - 06.2013

Job overview

  • Curated all stage productions, including main stage performances, student showcases, and site specific work
  • Supervised all aspects of performance productions.
  • Developed departmental budgets and coordinated special projects.
  • Lead Instructor for movement corse work
  • Assessed student abilities and recommended appropriate placement in classes and special programs.
  • Mentored student teacher in successful strategies, techniques, materials, and supplementary technologies.
  • Chaired department meetings covering new implementations, problem-solving and other operational areas.
  • Maintained current industry knowledge by reading publications, attending conferences and completing training.

Head Games Beauty
Amherst, MA

Stylist
09.2016 - 05.2020

Job overview

  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Designed individualized plans to assist customers in their natural hair care routine
  • Monitored natural hair care trends to stay on top of fashions and better serve customer needs.
  • Booked customer daily appointments in Setmore Booking Software .
  • Worked with women, men and children on daily basis as clients.
  • Promoted services and products on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Sanitized and organized station and tools by Barbicide and Kits.

Jolie Hair Salon & Academy
Ludlow, MA

Instructor
10.2017 - 02.2018

Job overview

  • Educated students on basic cosmetology subjects, applying variety of instructional techniques, including hands-on curriculum.
  • Monitored student progress through test administration and adapted learning plans to optimize progress.
  • Reviewed class and student records to look for areas in need of improvement and implement plans of action.
  • Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
  • Earned positive feedback from students regarding classroom instruction and learning success.

Education

Florida State University
Tallahassee, FL

Master of Fine Arts from Dance

Columbia College
Columbia, SC

Bachelor of Arts from Dance

Jolie Hair And Beauty Academy
Ludlow, MA

Certificate from Cosmetology Education

Skills

  • Customer service
  • Word /iOS/ Windows knowledge
  • Professional telephone demeanor
  • Sales expertise
  • Creative problem solving
  • Business operations
  • Marketing familiarity
  • Order fulfillment
  • Good communication skills
  • Telephone etiquette

Timeline

Instructor

Jolie Hair Salon & Academy
10.2017 - 02.2018

Stylist

Head Games Beauty
09.2016 - 05.2020

Small Business Owner

Head Games Beauty Supply
04.2014 - 05.2020

Department Lead

Palo Alto College
09.2007 - 06.2013

Florida State University

Master of Fine Arts from Dance

Columbia College

Bachelor of Arts from Dance

Jolie Hair And Beauty Academy

Certificate from Cosmetology Education

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Erica Wilson Perkins