Erica Woods
North Huntingdon,PA
Summary
Office manager with customer service skills both in person and on the phone, I help fix any problems customers may have. Also I do pricing and scheduling needs and train employees.
Overview
12
12
years of professional experience
Work History
Office Manager and Lead Trainer
Simply Spotless Cleaning
407 Oak Street Irwin PA 15642
01.2019 - Current
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Office Manager
Affordable Maids
409 Beatty Road Monroeville Pa 15146
02.2014 - 01.2019
- Organized office operations, leading daily activities and controlling correspondence.
- Received purchase orders and processed invoices for payment.
- Ordered office supplies and maintained supplier contacts in database.
- Maintained inventory for back-office supplies, computers and work-stations.
- Improved employee and client retention rates through active communication and problem-solving efforts.
- Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
- Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
- Analyzed trends and reported on areas of improvement or change.
Education
High School Diploma -
Norwin Senior High School
North Huntingdon, PA05.2013
Skills
- Customer Service
- Billing and Invoicing
- Scheduling
- Greet Guests
- Organizational Skills
Timeline
Office Manager and Lead Trainer
Simply Spotless Cleaning
01.2019 - Current
Office Manager
Affordable Maids
02.2014 - 01.2019
High School Diploma -
Norwin Senior High School