Erica Wooten
Gainesville,FL
Summary
Compassionate caregiver with extensive experience in care and transportation services. Demonstrated ability to perform effectively under pressure while maintaining high standards of safety and customer service. Proven skills in meal delivery, transportation assistance, and support for diverse populations. Highly organized and adaptable, with strong problem-solving capabilities.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Manager
Pizza Hut
Gainesville, Florida
12.2025 - Current
- Led a team of employees, ensuring high productivity and excellent customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints promptly, contributing to consistently high guest satisfaction ratings.
- Trained new employees on customer service and food preparation standards effectively.
- Mentored newly hired employees on company programs, fostering knowledge and confidence in service delivery.
- Executed thorough opening, closing, and shift change functions daily to uphold operational standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Maintained cleanliness and organization of dining area and kitchen to enhance overall dining experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Transportation Provider
Uber
Gainesville, Florida
07.2022 - Current
- Delivered safe, reliable transportation to passengers, enhancing travel experience across various locations.
- Navigated efficiently using GPS technology to optimize travel routes.
- Maintained clean, organized vehicle environment, ensuring compliance with traffic and safety regulations.
- Assisted passengers with mobility needs, facilitating smooth loading/unloading of belongings.
Delivery Driver
DoorDash
Orlando, Florida
01.2021 - 07.2023
- Coordinated multiple deliveries in high-pressure environments, ensuring accuracy and timely service.
- Delivered food orders promptly to ensure customer satisfaction.
- Monitored food safety and proper handling to guarantee customer satisfaction upon delivery.
Parking Attendant
Towne Park
Clackamas, Oregon
01.2019 - 02.2020
- Managed guest parking operations efficiently and courteously.
- Delivered friendly customer service in a fast-paced, high-traffic environment.
- Greeted customers and provided information about parking fees, regulations and services.
- Monitored parking area for safety and security compliance.
- Ensured secure handling and organization of guest vehicle and keys.
Certified Nursing Assistant
CornerStone Staffing
Olympia, Washington
10.2017 - 03.2018
- Provided direct patient care including bathing, dressing, grooming, mobility assistance and daily living support.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Monitored patient comfort and promptly reported changes in condition to medical staff, ensuring timely intervention.
- Responded promptly to patient needs by answering call lights and providing immediate assistance, fostering a supportive environment.
- Maintained a compassionate, patient-focused environment while following safety and care protocols.
- Collaborated with interdisciplinary teams to facilitate comprehensive patient care, enhancing overall treatment outcomes.
Education
Certificate - Medical
Southern Technical Institute
Winter Park, FL05-2023
High School Diploma -
Centennial High School
Gresham, OR01-2011
Skills
- Operational Efficiency
- Inventory management
- Inventory Coordination
- Customer communication
- High-pressure performance
- Problem solving
- Time management
- Attention to detail
- Staff Development
- Safety protocols
- Reliability and Professionalism
- Customer Satisfaction
- Performance Metrics
- Work prioritization
- Compassionate Client Care
Certification
- CPR/First Aid
Additional Information
- Clean Driving Record
- Flexible Availability and Ability to adapt quickly
- Experience working with elderly individuals, families, and special needs clients
Timeline
Manager
Pizza Hut
12.2025 - Current
Transportation Provider
Uber
07.2022 - Current
Delivery Driver
DoorDash
01.2021 - 07.2023
Parking Attendant
Towne Park
01.2019 - 02.2020
Certified Nursing Assistant
CornerStone Staffing
10.2017 - 03.2018
Certificate - Medical
Southern Technical Institute
High School Diploma -
Centennial High School