Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Erica Yates

Litchfield Park,AZ

Summary

Results-driven Collections Representative adept at maintaining high levels of productivity and efficiency in managing tasks. Skilled in negotiation, communication, and time management, ensuring prompt resolution of outstanding debts. Excel in conflict resolution, empathy, and active listening, facilitating positive outcomes in challenging situations.

Overview

10
10
years of professional experience

Work History

Collections Representative

Conns Home Plus
Tempe, AZ
02.2020 - 11.2021
  • Contacted customers to discuss and resolve past due accounts.
  • Researched account information to ensure accuracy of records.
  • Monitored delinquent accounts for timely payment resolution.
  • Followed up on promises made by customers regarding payments or settlements.
  • Participated in training sessions on best practices related to debt collection activities.
  • Advised debtors on payment options and set up payment plans.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Met demands of busy collections group by performing high volume of daily calls.

PHARMACY TECHNICIAN

WALGREENS
05.2016 - 10.2017
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customer processed credit card transactions when necessary.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Restocked shelves with new supplies of medications as needed.
  • Organized work areas so that everything was easily accessible when needed.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Verified prescriptions and drug labels, documents and packages.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Operated cash registers to accept payments from customers.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

PHARMACY TECHNICIAN

SAFEWAY
11.2011 - 05.2016
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customer processed credit card transactions when necessary.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Restocked shelves with new supplies of medications as needed.
  • Organized work areas so that everything was easily accessible when needed.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Verified prescriptions and drug labels, documents and packages.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Operated cash registers to accept payments from customers.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

Education

Psychology - PSYCHOLOGY

MENDOCINO COLLEGE
06.2010

Some College (No Degree) - Psychology

Grand Canyon University
Phoenix, AZ

Skills

  • Effective negotiator
  • Mathematics skills
  • Data Entry
  • Team Player
  • Customer research
  • Outbound Calling
  • Investigation due diligence
  • Payment posting
  • Following conversation scripts
  • Relationship Building
  • Collections
  • Conflict resolution techniques
  • Call center background

Activities

Certificate as a pharmacy Technician

Timeline

Collections Representative

Conns Home Plus
02.2020 - 11.2021

PHARMACY TECHNICIAN

WALGREENS
05.2016 - 10.2017

PHARMACY TECHNICIAN

SAFEWAY
11.2011 - 05.2016

Psychology - PSYCHOLOGY

MENDOCINO COLLEGE

Some College (No Degree) - Psychology

Grand Canyon University

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Erica Yates