Erica Zavala
Middle Island
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
Work History
Salesperson
Empire Numismatics
Middle Island
06.2025 - Current
- Assisted customers in selecting and purchasing numismatic products.
- Provided detailed information about coin grading and valuation processes.
- Managed inventory of coins and collectibles to ensure availability.
- Conducted market research to identify trends in numismatics sales.
- Engaged with clients through follow-up communications to build relationships.
- Educated customers about products and services offered by the company.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Collaborated with team members to develop effective sales plans.
- Generated new business opportunities through cold calling campaigns.
- Negotiated deals and handled complaints or objections.
Assembly Line Worker
Anord Mardix Inc
Henrico
06.2023 - 05.2025
- Operated assembly line machinery to produce high-quality electrical components.
- Assembled and tested products according to strict quality standards.
- Maintained a clean and organized work area to ensure safety compliance.
- Collaborated with team members to optimize production workflow efficiency.
- Communicated with supervisors regarding supply needs and equipment issues.
- Followed documented procedures to ensure accurate assembly and packaging processes.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Recognized defective material and reported issues to management.
- Assembled component parts of items and completed hand-finishing of final products.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Operated machinery such as drills, saws and presses to assemble parts.
- Read and interpreted schematics, blueprints and assembly instructions to produce components.
- Provided assistance in other departments when needed.
Education
Meadowbrook High School
Chesterfield , VASkills
- Sales forecasting
- Market research
- Cold calling
- Objection handling
- Team collaboration
- Customer care
- Deal negotiation
- Product description
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Salesperson
Empire Numismatics
06.2025 - Current
Assembly Line Worker
Anord Mardix Inc
06.2023 - 05.2025
Meadowbrook High School