ERICA LYNN SIMPSON
Denton,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Accounts Payable/Accounts Receivable Specialist
Lumar Industries (Mosquito Joe)
06.2023 - Current
- Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
- Performed daily bank reconciliations, detecing and resolving discrepancies between bank statements and company records.
Customer Service Specialist
North Texas Tolling Authority
08.2018 - 03.2021
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Resolved customer complaints and addressed emergency requests and needs.
Customer Service Specialist
Teladoc, Inc.
09.2017 - 06.2018
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Liaison Representative
Terminix
04.2015 - 08.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging pest control services.
Call Center Representative
Stellar
01.2011 - 06.2014
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Tax Accountant Assistant
Kelley Moore Paint
05.2009 - 03.2011
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Maintained accurate and complete documentation for financial department procedures to facilitate new employee training.
- Completed financial reports to inform managers and stakeholders.
Education
Bachelor of Arts - Accounting
Dillard University
New Orleans, LA05.1994
Skills
- Excellent communication skills
- Strong work ethic
- Customer service-oriented
- Sales experience
Timeline
Accounts Payable/Accounts Receivable Specialist
Lumar Industries (Mosquito Joe)
06.2023 - Current
Customer Service Specialist
North Texas Tolling Authority
08.2018 - 03.2021
Customer Service Specialist
Teladoc, Inc.
09.2017 - 06.2018
Liaison Representative
Terminix
04.2015 - 08.2017
Call Center Representative
Stellar
01.2011 - 06.2014
Tax Accountant Assistant
Kelley Moore Paint
05.2009 - 03.2011
Bachelor of Arts - Accounting
Dillard University
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