Summary
Overview
Work History
Education
Skills
Volunteer Activities
Timeline
Generic

Erica M. Allen-Steward

Columbus,OH

Summary

Program Manager with a passion for human resources and organizational development. Goal-oriented employee with strong managerial skills. Dedicated to maintain a solid personnel team with a commitment to efficiency, strategic planning and creating a positive work environment. Seeking a role offering the opportunity for professional growth within the Human Resources field.

Overview

7
7
years of professional experience

Work History

Program Manager

JPMorgan Chase & Co
08.2021 - Current
    • Implement and maintain initiatives for Operations and Technology New Hire Programs
    • Oversee enrollments, course rosters, room bookings and coordinate facilitators and training materials
    • Deliver programmatic communications to senior leadership, learners and key stakeholders
    • Follow budget process; ensure invoices are accurate and paid timely
    • Develop program assessment protocols for evaluation and improvement
    • Create and organize courses using Human Capital Management and Talent Portfolio Management.

Recruiting Senior Specialist

JPMorgan Chase & Co
07.2020 - 08.2021
  • Sourced qualified candidates for hiring events in markets such as Fraud, Credit Card Services and Collections
  • Educated candidates on career growth potential, benefits, compensation and other advantages of employment
  • Provided positive candidate experience with timely communications throughout acquisition process
  • Ensured all data was captured, updated and reported properly in various recruiting tools.

Staffing Coordinator

Columbus Black International Film Festival
10.2016 - 01.2021
    • Provide administrative and operation support to the Executive Director
    • Review resumes for potential candidates and schedule interviews with qualified individuals
    • Assist candidates with questions and concerns regarding interviews, travel and compensation
    • Organize and manage all personal and confidential records.

Business Operations Analyst

JPMorgan Chase & Co
10.2018 - 07.2020
  • Lead Trainer for Training and Development Program managing seven other trainers
  • Coordinated and conducted small group and individual training sessions based on organizational learning needs
  • Built and maintained partnerships with Quality and Assurance team to ensure goal were upheld for accuracy
  • Collaborated with senior management to develop best practices and identify tactical and strategic opportunities
  • Managed and reported training progress of new and existing employees to management
  • Assisted with creation and development of processes and procedures.

Education

Early Childhood Development -

Columbus State Community College
Columbus, OH
09.2007

Skills

  • Exceptional verbal and written communication skills
  • Able to think critically and exercise independent judgement
  • Effective time-management and strong problem-solving skills
  • Strong interpersonal and decision making skills
  • Complete tasks with accuracy and attention to detail
  • Ability to learn rapidly and adapt quickly to changing situations

Volunteer Activities

  • IMentor Program: provide mentorship to colleagues, assist with career mobility and development
  • Toastmasters: learn and practice communication and leadership skills
  • Business Resource Groups: volunteer work with BOLD, PRIDE and Women on the Move; events sub-committee with BOLD
  • Chapter One: support elementary school classrooms with struggling readers to help improve their skills and build confidence

Timeline

Program Manager

JPMorgan Chase & Co
08.2021 - Current

Recruiting Senior Specialist

JPMorgan Chase & Co
07.2020 - 08.2021

Business Operations Analyst

JPMorgan Chase & Co
10.2018 - 07.2020

Staffing Coordinator

Columbus Black International Film Festival
10.2016 - 01.2021

Early Childhood Development -

Columbus State Community College

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Erica M. Allen-Steward