Summary
Overview
Work History
Education
Skills
Timeline
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ERICASIMONE GREAR

Jersey City,NJ

Summary

Dedicated Professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

ETRADE Securities
10.2020 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

EXPERIENCE Mail Processing Clerk

United States Postal Service
10.2017 - 01.2020
  • Used automated mail processing equipment to sort and collate mail
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

CUSTOMER CARE AGENT

HELLOFRESH
09.2015 - 07.2017
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions
  • Defused volatile customer situations calmly and courteously
  • Identified chronic customer issues by creating and maintaining customer complaint log.

Customer Service Supervisor

Lowes
07.2013 - 09.2015
  • Identified individual development needs with appropriate training
  • Adhered to all confidentiality requirements at all times
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.

Customer Service

Home Depot
09.2010 - 07.2013
  • Provided an elevated customer experience to generate a loyal clientèle
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Communicated all store initiatives and promotions to customers to generate return business
  • Communicated with vendors regarding back order availability, future inventory and special orders.

Education

High School Diploma -

William L Dickinson High School
Jersey City, NJ
06.2010

Skills

  • Database Research
  • Filing Systems
  • Phone Answering
  • Database Data Entry
  • Office administration
  • Administrative support
  • Verbal and written communication
  • Telephone etiquette

Timeline

Front Desk Receptionist

ETRADE Securities
10.2020 - Current

EXPERIENCE Mail Processing Clerk

United States Postal Service
10.2017 - 01.2020

CUSTOMER CARE AGENT

HELLOFRESH
09.2015 - 07.2017

Customer Service Supervisor

Lowes
07.2013 - 09.2015

Customer Service

Home Depot
09.2010 - 07.2013

High School Diploma -

William L Dickinson High School

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ERICASIMONE GREAR