Eric G. Sattler
Delaware,OH
Summary
Business-focused professional with a strong background in inside sales, outside sales, and account management across steel, metal, and plumbing supply environments. Skilled in building customer relationships, resolving issues, and communicating pricing, product details, and availability clearly. Known for dependable support, effective communication, and consistent follow-through.
Overview
1
1
Language
1
1
Certification
38
38
years of professional experience
Work History
Sales Associate
Worly Plumbing Supply
Delaware, Ohio
03.2017 - 09.2026
- Greeted customers and provided exceptional customer service.
- Assisted plumbing supply customers with product selection and order questions.
- Processed counter sales and prepared will-call orders for pickup.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Entered purchase orders and special orders into a sales system.
- Quoted pricing for pipe, fittings, valves, and fixtures.
- Checked inventory levels and located parts across warehouse stock.
- Coordinated with vendors to confirm product availability and delivery details.
Assistant Director of Maintenance
Willowbrook Christian Village
Delaware, Ohio
01.2015 - 01.2017
- Coordinated preventative maintenance for Willowbrook Christian Village resident care buildings.
- Inspected life safety systems and supported compliance with facility standards.
- Tracked maintenance supplies and organized repair parts inventory.
- Documented maintenance activities and communicated updates with senior living leadership.
- Conducted safety checks prior to commencement of any major repairs and maintenance jobs.
- Reviewed blueprints or other design documents to determine specifications and requirements.
- Prepared detailed reports highlighting progress on various maintenance projects.
Outside Sales Account Manager
Chatham Steel
Savannah, Georgia
09.2013 - 12.2014
- Managed outside sales accounts for steel and metal service center customers.
- Built customer relationships through site visits and regular account follow-up.
- Prepared quotes for carbon steel, stainless steel, and aluminum products.
- Coordinated order entry with customer service and warehouse teams.
- Communicated pricing, lead times, and product specifications to customers.
- Resolved account issues through phone, email, and in-person support.
- Responded promptly to customer inquiries regarding products or services offered.
- Developed and implemented sales strategies to increase customer base.
- Built strong relationships with existing customers by providing superior service and support.
General Manager
Lapham-Hickey Steel
Columbus, Ohio
07.2010 - 10.2014
- Directed daily operations for steel service center workflows and customer order handling.
- Coordinated supplier, mill, and transportation relationships for timely material movement.
- Reviewed budgets, labor plans, and operating costs for regional steel operations.
- Enforced safety practices, environmental rules, and company policies across facilities.
- Supervised sales support, customer service, and account issue resolution.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Administered employee discipline through verbal and written warnings.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Developed service and sales strategies to improve retention and revenue.
Outside Sales Account Manager
Marmon Keystone
Cleveland, OH
09.2004 - 07.2010
- Managed outside sales accounts for steel and metal service center customers.
- Built customer relationships through site visits and regular account follow-up.
- Prepared quotes for carbon steel, stainless steel, and aluminum products.
- Resolved account issues through phone, email, and in-person support.
- Maintained sales records and customer files for Chatham Steel.
- Responded promptly to customer inquiries regarding products or services offered.
- Developed and implemented sales strategies to increase customer base.
- Presented product demonstrations to prospective clients in order to secure new business opportunities.
- Attended trade shows and conferences in order to build brand awareness and generate new business contacts.
Inside Sales / Purchasing Manager
Lapham Hickey Steel
Columbus, OH
01.1989 - 09.2004
- Managed steel purchasing for Lapham Hickey Steel inventory and production needs.
- Negotiated supplier pricing, delivery terms, and contract language with vendors.
- Issued purchase orders through purchasing systems for raw materials and supplies.
- Coordinated with sales, operations, and warehouse teams on material availability.
- Reviewed inventory levels and reordered steel products to support demand.
- Evaluated vendor performance and resolved shipment delays with suppliers.
- Managed inbound calls and email inquiries for inside sales customers.
- Identified and evaluated leads for sales opportunities and matched prospects with employer product solutions.
- Prepared quotes, proposals, and order details for customer review.
- Facilitated discussions on pricing with sales and service teams with sales, service, and operations teams.
- Resolved customer concerns through clear phone support and active listening.
- Supported employer sales goals through relationship-building and product guidance.
- Provided customers with product information, pricing and availability.
Education
High School Diploma -
Buckeye Valley HS
Delaware, OH08-1986
Some College (No Degree) - Business Management
Columbus State Community College
Columbus, OHSkills
- Order processing
- Inventory management
- Purchase orders
- Quoting software
- Vendor coordination
- Product sourcing
- Inventory control
- Retail sales
- Product sales
- Customer relationship management
- Lead generation
- Problem solving
- Effective communication
- Positive and professional
- Professional demeanor
Languages
Spanish
Limited
Certification
OSHA General Industry Health & Safety Certification #23-7020000018439
Issued 6/2016 no expiration date- Ohio CPR, Defibrillator, First Aid Certification
Issued: 3/4/2025
Expires: 3/4/2027
Accomplishments
- 2006 recipient of the Mar/Key award for excellence in sales performance
Timeline
Sales Associate
Worly Plumbing Supply
03.2017 - 09.2026
Assistant Director of Maintenance
Willowbrook Christian Village
01.2015 - 01.2017
Outside Sales Account Manager
Chatham Steel
09.2013 - 12.2014
General Manager
Lapham-Hickey Steel
07.2010 - 10.2014
Outside Sales Account Manager
Marmon Keystone
09.2004 - 07.2010
Inside Sales / Purchasing Manager
Lapham Hickey Steel
01.1989 - 09.2004
High School Diploma -
Buckeye Valley HS
Some College (No Degree) - Business Management
Columbus State Community College