Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erich Nilsen

Orem

Summary

Organized and detail-oriented customer service representative with experience in cash handling and complaint resolution. Skilled in fostering positive customer interactions and training staff in service protocols to enhance overall satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Jacksons
Orem
05.2024 - 05.2026
  • Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or food stamps.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained clean and safe work environment.
  • Handled customer complaints and escalated when necessary.
  • Trained new hires on customer service protocols and tools.
  • Participated in team meetings to discuss service improvements.

Technician

Beeline Pest Control
Clearfield
03.2024 - 04.2024
  • Inspected properties for pest activity and identified treatment options.
  • Applied pesticides and treatments following safety protocols and regulations.
  • Documented service reports detailing treatments performed and customer feedback.
  • Communicated effectively with customers about pest management solutions.

Courtesy Clerk

Hy-Vee
Rochester
08.2018 - 01.2020
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Bagged groceries efficiently while providing friendly service to customers.
  • Operated cash registers, processing transactions accurately and quickly.
  • Resolved customer complaints and issues to promote overall satisfaction and improve service.
  • Maintained cleanliness and organization of store aisles and checkout areas.

Education

Bachelor of Science - Accounting

Utah Valley University
Orem, UT
06-2026

Skills

  • Customer service
  • Cash handling
  • Effective communication
  • Multitasking and organization
  • Attention to detail
  • Problem solving
  • Assertiveness

Timeline

Customer Service Representative

Jacksons
05.2024 - 05.2026

Technician

Beeline Pest Control
03.2024 - 04.2024

Courtesy Clerk

Hy-Vee
08.2018 - 01.2020

Bachelor of Science - Accounting

Utah Valley University
Erich Nilsen