Ericia Davis
Fayetteville,NC
Summary
Hardworking individual seeking professional advancement. Willing to learn at a fast pace, works well individually as well as a team, well-built character and ready to assist in growing your business! Not afraid to ask questions for clarity, do the hard work behind the scenes, and get the job done by any means necessary. I look forward to speaking to you for an awesome employment opportunity.
Overview
30
30
years of professional experience
Work History
Patient Service Representative
Spectraforce Technologies Inc.
Raleigh, NC
10.2023 - 03.2024
- Provided customer service by answering patient questions and addressing concerns.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
Customer Service Specialist
Duke Energy
Fayetteville, NC
08.2005 - 05.2021
- Answer calls for large amounts of customers statewide
- Calls to include, starting/stopping service, emergency natural gas leaks, line maintenance, etc
- Assist with taking payments, making payment agreements, as well as helping customers understand their bill.
Lead Cashier/ Customer Service Rep
Lowes Home Improvement
Newport News, VA
04.1994 - 03.1999
- Responsible for proper completion and maintenance of all store front office functions, training and onboarding for new employees
- First line of assistance to customers entering the store about products and services offered by the company.
Education
Farmville Central High School
06.1989
Some College (No Degree) - Telecommunications & Customer Care
Fayetteville Technical Community College
Fayetteville, NCSkills
- Fast Learner
- Flexible
- Dependable
- Immediate Availability
- Appointment Scheduling
- Medical Billing
- Customer Service
- English Fluency
- Payment Collection
- Patient Intake
- Paperwork Processing
- Inbound and Outbound Calling
- Information Security
- Complaint resolution
Timeline
Patient Service Representative
Spectraforce Technologies Inc.
10.2023 - 03.2024
Customer Service Specialist
Duke Energy
08.2005 - 05.2021
Lead Cashier/ Customer Service Rep
Lowes Home Improvement
04.1994 - 03.1999
Farmville Central High School
Some College (No Degree) - Telecommunications & Customer Care
Fayetteville Technical Community College
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