Jayline Nin
Queens
Summary
Demonstrated expertise in healthcare administration and retail management, emphasizing detail-oriented and customer-focused approaches.
Overview
8
8
years of professional experience
Work History
Patient service representative
City MD
Sunnyside, NY
11.2024 - Current
- Greeting and assisting a high volume of patients in a fast paced urgent care environment
- Manage patient check in and registration, ensuring accurate entry and updating patient demographics.
- Verify insurance coverage and collect copayments, maintaining accuracy in billing and payment processing
- Handle inbound calls and direct inquiries to appropriate clinical staff
- Education patients on required forms and obtain signatures
- Managing walk-ins and informing patients of wait times
- Resolve patient concerns professionally, escalating issues when necessary to ensure quality care and satisfaction
- Maintain organized medical records through scanning, filing, and data entry in electronic systems
- Maintaining cleanliness and organization in the front office area.
- Ability to work in a fast-paced, high-volume environment
Assistant Manager
Snipes USA
Astoria, NY
02.2020 - 11.2024
- Supervised daily store operations and supported management in achieving sales and performance goals.
- Led, trained, and coached team members to improve productivity, customer service, and overall performance
- Delivered exceptional customer service by assisting customers with purchases, resolving concerns, and enhancing the shoppers experience
- Managed cash handling processes, including register operations, opening/closing procedures, and processing refunds
- Maintained visual merchandising standards to ensure an organized, appealing, and sales driven sales floor
- Assisted with inventory management, stock replenishment, and fulfillment of online orders
- Delegated tasks effectively to ensure efficient workflow and team accountability
- Supported loss prevention efforts by maintaining awareness and following store security procedures
- Ensured a positive team environment while ensuring operational efficiency in a fast paced retail setting
Floor Staff
Regal UA Kaufman Astoria
Astoria, NY
04.2018 - 10.2021
- Provided excellent customer service by assisting guest with ticket purchases, concessions, and general inquiries
- Maintained cleanliness and organization of theaters, lobby areas, and concession stands to ensure a positive guest experience
- Stocked and replenished concession inventory while monitoring product availability
- Resolved customer concerns professionally, ensuring guest satisfaction
- Assisted in training new team members on company procedures and customer service standards
- Collaborated with team members to ensure smooth daily operations in a fast paced environment
- Monitored auditoriums during showtimes to ensure safety, cleanliness, and adherence to theater policies
Education
LaGuardia Community College
Long Island City, NYHigh School Diploma -
William Cullen Bryant
Queens, NY06.2018
Skills
- Excellent Customer Service skills
- Reliable
- Professional
- Easily adaptable
- Bilingual English and Spanish
- Fast learner
- Conflict resolution
- Active listening
- Multitasking in high volume environments
- Medical front desk operations
- HIPPA Compliance
- Patient scheduling and check in
- Employee supervision
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient service representative
City MD
11.2024 - Current
Assistant Manager
Snipes USA
02.2020 - 11.2024
Floor Staff
Regal UA Kaufman Astoria
04.2018 - 10.2021
LaGuardia Community College
High School Diploma -
William Cullen Bryant