Tara Samsam
Tucson,AZ
Summary
Focused Patient Service Representative with over 9 years of experience supporting patients in healthcare settings. Detail-oriented with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Aiming to leverage my skill set to expand my knowledge, while facilitating company growth.
Cordial Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Arizona Urology Specialist
Tucson, AZ
03.2024 - 04.2025
- To create a positive and professional first impression of the practice and to show the patients a 'we care' attitude.
- Schedule appointments and assist with scheduling any additional testing directed by the physician.
- Ensure all required patient paperwork is compiled for that day's appointments.
- Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
- Scan the patient's driver's license and insurance card(s) front and back into Ntierprise.
- Reconcile payment batches at the end of every day and turn them into the Site Manager.
- Schedule follow-up procedures and coordinate any local ASC cases.
- Assist patients with the completion of the Phreesia registration system.
- As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region.
Patient Service Representative
NextCare Urgent Care
Tucson, AZ
10.2023 - 01.2024
- Was responsible for keeping patients and families informed of wait times.
- Monitored the flow of patients.
- Processed patients for discharge including preparing charges, collecting payments.
- Obtaining all necessary signatures and issuing receipts.
Patient Service Representative
Carondelet Medical Group
Tucson, AZ
01.2019 - 09.2023
- Operates multi-phone lines.
- Schedules and confirms patient appointments with patients and healthcare professionals.
- Documents and manages patient information in EMR System.
- Verifies insurance and patient demographics as needed.
- Resolves any patient requests in a timely and accurate manner.
- Provides exceptional customer service to internal and external customers.
- Provides helpful assistance by anticipating and responding to needs of patients and family members.
- Escalates complaints accordingly.
- Responsible for meeting monthly goals and quality standards through efficient and accurate work processes.
- Adheres to and participates in Company's mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices.
Patient Service Representative
Acclivity Healthcare
Tucson, AZ
07.2018 - 01.2019
- Verified patient demographics and insurance information and updated EMR as needed.
- Responsible for obtaining CPT codes for procedures.
- Verified Insurance and patient eligibility with health plans.
- Called provider office to start authorization process for procedures.
Patient Access Representative - Admitting
Oro Valley Hospital
Tucson, AZ
02.2014 - 07.2018
- Interviewed patients and prepared paperwork for admitting.
- Verified patient eligibility and benefits.
- Contacted insurance companies for prior authorization.
Internship
Carondelet Medical Group
Tucson, AZ
01.2013 - 05.2013
- Processed medical record requests.
- Performed clerical tasks.
- Insurance verification.
Education
Medical Office Specialist Certificate -
Pima Community College
Tucson, AZ01.2013
Phlebotomy Certificate -
Pima Medical Institute
Tucson, AZ01.2009
Skills
- Medical Terminology
- Proficient with Microsoft Office Programs
- Experienced with Athena and Epic EMR System
- Appointment Confirmation
- Database Search
- Data Entry Skills
- Patient Confidentiality and Data Security
- Registration and Scheduling
- Documenting and relaying information
- Strong work ethic
- Interpersonal skills
- Caring and Empathetic
- Excellent customer service skills
- Phone etiquette
- Attention to detail
- Verbal communication
- Written communication
- Team Player
- Punctual
- Hardworking
- Conversational in Farsi
Timeline
Patient Service Representative
Arizona Urology Specialist
03.2024 - 04.2025
Patient Service Representative
NextCare Urgent Care
10.2023 - 01.2024
Patient Service Representative
Carondelet Medical Group
01.2019 - 09.2023
Patient Service Representative
Acclivity Healthcare
07.2018 - 01.2019
Patient Access Representative - Admitting
Oro Valley Hospital
02.2014 - 07.2018
Internship
Carondelet Medical Group
01.2013 - 05.2013
Medical Office Specialist Certificate -
Pima Community College
Phlebotomy Certificate -
Pima Medical Institute