Eric James Morgan
San Diego,CA
Summary
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors. Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Senior Business Operations Manager
University Of Minnesota Crookston
09.2022 - Current
- Oversee the Office of Admissions budget; Processing of budgeted expenses, maintain spreadsheets, provide reports to Directors of Admissions; Purchasing office supplies and promotional products; Oversight of vendor contracts; Maintaining purchase orders and annual subscriptions
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers; Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision; Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Assisted with admission of prospective athletes; Coordinated with: Athletic Coaches, Compliance Coordinator, Athletic Director; Communicated admissions processes to prospective athletes; Roster development and maintenance for prospective student athletes; Maintained records and reports in CRM; Maintained recruitment registration.
- Primary planner of athletic recruiting events; Organized and coordinated athletic events at: college fairs, state competitions, and conferences.
Bartender/Server
Snowsled Inn
05.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Operations Manager/Student Athlete Coordinator
University Of Minnesota Crookston
05.2019 - 09.2022
- Oversaw the Office of Admissions budget; Processed budgeted expenses, maintain spreadsheets, and provide reports to Directors of Admissions; Purchased of office supplies and promotional products; Utilized advanced data analysis techniques to optimize performance.
- Effectively communicated with diverse group of colleagues, supervisor, athletes, and coaches using dynamic listening and open-ended questioning skills; Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
- Assist with admission of prospective athletes; Coordinated with: Coaches, Compliance Coordinator, Athletic Director; Communicated admissions processes to prospective athletes; Assisting with athlete recruitment; Maintained records and reports in CRM; Provided scholarship information to prospective athletes; Organized and coordinated athletic events at: college fairs, state competitions, and conferences.
- Coordinated with the Student Athlete Compliance Coordinator; Supervised Student Ambassadors for the Campus; Developed and maintained key relationships fellow athletes, coaching staff, and school administrators.
Communications Specialist
University Of Minnesota Crookston
09.2016 - 05.2019
- Marketing coordination and implementation; Planning customer recruitment and retention campaigns through: campus visits, mail, email, and telemarketing; Managed the delivery of response data for Tactical.
- Maintained corporate website using content management systems and associated plugins; Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
- Lifecycle email campaigns; Scheduled, tested, and deployed communication plans effectively; Took photographs and videos during special events for promotional materials and social media pages; Copied, edited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Liaison between Office of Athletics and Office of Admissions; align CRM strategies with the Office of Admissions; Supply ordering and oversaw budgets; Answered client queries and complaints to provide strong customer service.
Online Student Personnel Coordinator
University Of Minnesota Crookston
07.2014 - 09.2016
- Assisted in the: recruitment, registration, advising, and retention of online students using Salesforce; maintaining the Online Office of Admissions social media: Facebook, Twitter, and LinkedIn; Creating and implement marketing materials for all non-traditional students; Developed marketing plans.
- Developed relationships and articulation agreements with two-year institutions; Cross-trained to cover other personnel staff duties to facilitate office management; Improved office efficiency by effectively managing internal communications and correspondence; Advocated for staff members, helping to identify and resolve conflicts.
Personnel Coordinator
University Of Minnesota Crookston
10.2012 - 06.2014
- Provided online student support services for all University of Minnesota online: degrees, certificates, and integrated online courses via the call center and live chat program.
- Provided support for all non-traditional students.
Education
Bachelor of Science - Business Management and Marketing
University of Minnesota - Crookston
Crookston05.2012
Skills
- Microsoft 365
- Google Workplace
- PeopleSoft
- Salesforce
- Slate
- UMReports
- Canva
- Digital Marketing Strategy
- Social Media Marketing
- Budgeting & Planning
- Customer Engagement
- Business Administration
- Public Speaking
- Staff Management
- Customer Satisfaction
- Strong Interpersonal Communication
Leadership & Volunteer Opportunities
University of Minnesota Crookston Teambackers
- Treasurer: 10/2021-Present
- Board Member: 01/2019-09/2021
University of Minnesota Crookston Alumni Association
- Vice President: 11/2018-11/2019
- President: 11/2016-11/2018
- Vice President: 11/2015-11/2016
- Elected: 11/2014-11/2015
United Way of Crookston
- Board Member: 04/2019-present
AmeriCorp - Lutheran Social Service of Minnesota
- Volunteer: 11/2020-08/2021
Timeline
Senior Business Operations Manager
University Of Minnesota Crookston
09.2022 - Current
Bartender/Server
Snowsled Inn
05.2020 - Current
Operations Manager/Student Athlete Coordinator
University Of Minnesota Crookston
05.2019 - 09.2022
Communications Specialist
University Of Minnesota Crookston
09.2016 - 05.2019
Online Student Personnel Coordinator
University Of Minnesota Crookston
07.2014 - 09.2016
Personnel Coordinator
University Of Minnesota Crookston
10.2012 - 06.2014
Bachelor of Science - Business Management and Marketing
University of Minnesota - Crookston
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