Erick Castillo
Ogallala,NE
Summary
Hardworking Field Computer Specialist offering over 20 years of success in hardware and software administration, installation, and configuration. Successful at problem-solving computer-related and network problems with an efficient and organized approach. Excellent multitasking and communication skills. Extensive experience with diverse applications, operating systems and platforms.
Overview
33
33
years of professional experience
Work History
Information Systems Technician
E-Logic Computer Solutions
02.2013 - Current
- Managed over 50 customer service requests per day from banks, schools, retail shops, and government offices.
- Trained hundreds of users on how to properly operate equipment and software programs.
- Used ticketing systems to manage and process support actions and requests.
- Provided on-call support for critical issues related to Point of sale (POS), printers, access control, DVR, and NVR security systems.
- Identified and solved technical issues using variety of diagnostic tools and test equipment.
- Performed tests of functionality, security, and performance of different workstations and devices running OSx, Windows, Ubuntu, iOS and Android.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Collaborated with other field technicians to resolve complex technical issues.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Utilized safety practices with no complaints or accidents.
- Read and interpreted technical manuals and schematics to understand systems design and operations.
- Daily traversed spaces, repositioned to reach tools and moved/lifted heavy (50lbs) assisted or unassisted.
Cryptologic Technician (Technical)
US Navy
07.1990 - 04.2012
- Maintained strict confidentiality of information.
- Logged information for reporting purposes.
- Administered and tested equipment, networks and servers for signal strength and security vulnerabilities using specialized equipment.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Safeguarded communications by providing consistent device and network security.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Education
Master of Science - Information Operations/Joint Information Operations
Naval Postgraduate School
Monterey, CA 06.2010
Bachelor of Science - Information Technology
Excelsior College
New York, NY06.2006
Skills
- Adaptability
- Computer hardware and software proficiency
- Attention to detail
- Problem solving
- Communication skills
- People skills
- Collaboration talent
- Reading Comprehension
- New Technology Integration
- Network Administration
Timeline
Information Systems Technician
E-Logic Computer Solutions
02.2013 - Current
Cryptologic Technician (Technical)
US Navy
07.1990 - 04.2012
Master of Science - Information Operations/Joint Information Operations
Naval Postgraduate School
Bachelor of Science - Information Technology
Excelsior College
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