Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dion Taylor

Dallas

Summary

I bring a strong willingness to learn, excellent problem-solving skills, and a natural ability to communicate clearly and patiently—key traits for success in an IT help desk role. I'm comfortable with technology, eager to expand my technical knowledge, and take pride in helping others resolve issues efficiently. My proactive attitude and commitment to providing great support make me a strong candidate ready to grow in this position.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Information Systems Technician

USN
06.2022 - 10.2024
  • Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
  • Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
  • Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.

Education

Bachelor of Science - Cyber Security

University of Maryland Global Campus
Hyattsville, MD
05-2028

High School Diploma -

Pine Ridge High School
Deltona, FL
05-2022

Skills

  • Software installation
  • Technical troubleshooting
  • System administration
  • Active directory
  • Data backup
  • Teamwork
  • Effective communication
  • Adaptability and flexibility

Certification

  • Adult CPR/AED, American Red Cross, 2024 -2026

Timeline

Information Systems Technician

USN
06.2022 - 10.2024

Bachelor of Science - Cyber Security

University of Maryland Global Campus

High School Diploma -

Pine Ridge High School

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Dion Taylor