Erick Cisneros Ruballos
NANUET,NY
Summary
Highly motivated data security college graduate with passion for Cyber Security. Known to build strong customer relationships to understand requirements and deliver value-added solutions. Have over 5 years of technical experience and eager to pursue a career in cyber security.
Overview
7
7
years of professional experience
Work History
Sales Specialist
Apple
Woodcliff Lake, NJ
08.2021 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
Repair Technician
Computuners - Computer Services
Nanuet, NY
10.2020 - 03.2021
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Implemented preventive maintenance measures to decrease emergent issues.
- Erased user data, debugged application issues and refurbished devices for resale.
Advanced Repair Agent
Geek Squad
New York, NY
05.2017 - 10.2020
- Provided customers with troubleshooting, repair and support services within Windows and Mac environments Explained technical information in clear terms to non-technical individuals to promote better understanding
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Specialized in repairing Apple phones and frequently worked on other manufacturer models.
Inventory Specialist
Best Buy
West Nyack, NY
09.2015 - 05.2017
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
Bachelor of Science - Computer Science And Information Security
John Jay College of Criminal Justice of The City University of New York
New York, NY12.2021
Associate of Science - Computer Information Systems
Rockland Community College
Suffern, NY07.2018
High School Diploma - General Education
Clarkstown North Senior High School
New City, NY07.2014
Skills
- Root Cause Analysis
- Security Systems Knowledge
- Data Encryption
- Problem Analysis
- Wireshark
- MS Office
- Linux
- WIndows
Websites
Hobbies
- Playing soccer with friends & family
- Building and customizing gaming computers
- Online videos games with focus on strategy
- Going out to eat and trying new restaurants
- Re-learning piano on free time
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Specialist
Apple
08.2021 - Current
Repair Technician
Computuners - Computer Services
10.2020 - 03.2021
Advanced Repair Agent
Geek Squad
05.2017 - 10.2020
Inventory Specialist
Best Buy
09.2015 - 05.2017
Bachelor of Science - Computer Science And Information Security
John Jay College of Criminal Justice of The City University of New York
Associate of Science - Computer Information Systems
Rockland Community College
High School Diploma - General Education
Clarkstown North Senior High School
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