Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Billy Cullum

Jasper

Summary

Personable and resourceful with strong aptitude for problem-solving and communication. Knowledgeable in troubleshooting technical issues and adept at using various software tools to resolve customer queries. Focused on delivering exceptional support and ensuring seamless user experiences.

Developed skills in customer engagement and sales strategy within fast-paced retail environment. Demonstrates keen ability to understand customer needs and deliver tailored solutions that drive satisfaction and loyalty. Seeking to transition these abilities into new field where building relationships and achieving results are paramount.

Overview

3
3
years of professional experience

Work History

Sales Specialist

Charter Communnications
03.2025 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.

Sales Lead

State Farm
01.2023 - 08.2024
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used multiple systems in conjunction of one another to ensure proper information gathered and represented efficiently.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.

Education

High School Diploma -

Tupelo High School
Tupelo, MS
05-2011

Skills

  • Technical troubleshooting
  • Problem-solving
  • Application support
  • Technical documentation
  • Root-cause analysis
  • Project management

Accomplishments

  • Grew store from district rank #27 to district rank #3 in first 4 months.
  • Participated in various incentive programs and contests designed to support achievement of production goals.

Timeline

Sales Specialist

Charter Communnications
03.2025 - Current

Sales Lead

State Farm
01.2023 - 08.2024

High School Diploma -

Tupelo High School

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