Vincent Joel Morales
Pompano Beach
Summary
Recent Computer Science graduate with a minor in Artificial Intelligence and Cybersecurity, currently pursuing the Google Cybersecurity Professional Certificate. Experienced Sales Specialist at Apple with a strong background in customer service, technical troubleshooting, and collaborative problem-solving. Adept at diagnosing hardware/software issues while delivering high-quality, customer-centered solutions. Team-oriented, adaptable, and passionate about applying technology to real-world challenges.
Overview
8
8
years of professional experience
Work History
Sales Specialist
Apple Store
Boca Raton, FL
02.2022 - Current
- Excel in sales by assessing customer needs and providing tailored product recommendations and solutions.
- Regularly assist customers with software and hardware issues, helping troubleshoot problems related to Apple devices and services such as iCloud and Apple ID.
- Foster customer relationships by delivering a seamless service experience from product guidance to post-sale support.
- Collaborate with technical teams and fellow specialists to stay current on Apple systems and share best practices that enhance workflow and customer satisfaction.
Deli Clerk
Publix Super Markets
Coral Springs, FL
07.2017 - 02.2022
- Supported high-volume food service operations by working collaboratively in a fast-paced team environment.
- Demonstrated adaptability and quick learning by mastering various tasks across deli operations.
- Maintained excellent customer rapport through consistent, efficient service and communication.
Education
Bachelor of Science - Computer Science
Florida Atlantic University
Boca Raton, FL12.2024
Associate of Science -
Valencia College
Orlando, FL05.2020
Skills
- Technical Troubleshooting
- Customer Service & Sales Strategy
- Computer Hardware & Software Support
- Web Development (HTML, CSS, JavaScript)
Languages
Spanish
Native or Bilingual
Timeline
Sales Specialist
Apple Store
02.2022 - Current
Deli Clerk
Publix Super Markets
07.2017 - 02.2022
Bachelor of Science - Computer Science
Florida Atlantic University
Associate of Science -
Valencia College