Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vincent Joel Morales

Pompano Beach

Summary

Recent Computer Science graduate with a minor in Artificial Intelligence and Cybersecurity, currently pursuing the Google Cybersecurity Professional Certificate. Experienced Sales Specialist at Apple with a strong background in customer service, technical troubleshooting, and collaborative problem-solving. Adept at diagnosing hardware/software issues while delivering high-quality, customer-centered solutions. Team-oriented, adaptable, and passionate about applying technology to real-world challenges.

Overview

8
8
years of professional experience

Work History

Sales Specialist

Apple Store
02.2022 - Current
  • Excel in sales by assessing customer needs and providing tailored product recommendations and solutions.
  • Regularly assist customers with software and hardware issues, helping troubleshoot problems related to Apple devices and services such as iCloud and Apple ID.
  • Foster customer relationships by delivering a seamless service experience from product guidance to post-sale support.
  • Collaborate with technical teams and fellow specialists to stay current on Apple systems and share best practices that enhance workflow and customer satisfaction.

Deli Clerk

Publix Super Markets
07.2017 - 02.2022
  • Supported high-volume food service operations by working collaboratively in a fast-paced team environment.
  • Demonstrated adaptability and quick learning by mastering various tasks across deli operations.
  • Maintained excellent customer rapport through consistent, efficient service and communication.

Education

Bachelor of Science - Computer Science

Florida Atlantic University
Boca Raton, FL
12.2024

Associate of Science -

Valencia College
Orlando, FL
05.2020

Skills

  • Technical Troubleshooting
  • Customer Service & Sales Strategy
  • Computer Hardware & Software Support
  • Web Development (HTML, CSS, JavaScript)

Languages

Spanish
Native or Bilingual

Timeline

Sales Specialist

Apple Store
02.2022 - Current

Deli Clerk

Publix Super Markets
07.2017 - 02.2022

Bachelor of Science - Computer Science

Florida Atlantic University

Associate of Science -

Valencia College

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