Erick De Leon
Jacksonville,FL
Summary
I had worked in the food and beverage for most of my life, 30 years, I like the hospitality business and love people, I am a people’s person. My goal is to get a job in a company that will give me the opportunity to become a key player on the management team and use all the experience I have to help it grow.
Overview
2
2
Languages
1
1
Certification
33
33
years of professional experience
Work History
Supervisor
Taco Libre
Old San agustin, FL
03.2026 - Current
- Supervised team members to ensure efficient service and customer satisfaction.
- Trained staff on food safety and sanitation practices.
- Managed inventory levels and ordered supplies as needed.
- Ensured compliance with health regulations during operations.
- Coordinated staff schedules to meet business needs effectively.
- Resolved customer complaints promptly to maintain a positive experience.
- Implemented training programs for new hires on restaurant procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
Manager
Applebee's
Jacksonville, Florida
07.2018 - 02.2026
- Oversaw daily restaurant operations and ensured adherence to company standards.
- Trained and mentored staff on customer service and food safety protocols.
- Managed inventory levels and coordinated supply orders for kitchen needs.
- Developed staff schedules to optimize labor efficiency during peak hours.
- Resolved customer complaints swiftly, maintaining a positive dining experience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Implemented quality control measures to uphold company standards
- Assisting General Manager
Kitchen manager
FRANK ENTERTAINMENT GROUP
West Palm Beach, Florida
02.2015 - 06.2017
- Hired, scheduled, and coordinated kitchen staff regularly.
- Oversaw food specifications and maintained quality and safety standards.
- Conducted bimonthly inventory to track stock levels and manage supplies, including logging invoices, analyzing food costs, and controlling waste.
- Managed and supervised various banquet events while overseeing front-of-house operations.
Manager
NATIONAL MANAGEMENT RESOURCES CO.
West Palm Beach, Florida
07.2014 - 02.2015
- Supervised the cleaning of 15 university buildings at PBA, including offices, classrooms, study rooms, dormitories, public areas, and theatres.
- Coordinated and supervised all special monthly, weekly, and daily projects, including stripping and waxing, buffing and polishing floors, removing stains, shampooing carpets, and performing detailed cleaning in the buildings.
- Delegated and supervised setups for various campus events, including arranging tables and chairs for banquets, setting up stages and podiums for presentations, and preparing meeting rooms for special guests and religious presentations.
- Worked at Palm Beach Atlantic University, overseeing cleaning operations across multiple facilities.
Sales Representative
HONDA OF MISSION VALLEY
San Diego, California
11.2013 - 06.2014
- Greeted and engaged customers, provided detailed vehicle descriptions, facilitated test drives, and answered inquiries, highlighting competitive advantages.
- Make 30 calls every day to follow up on customer satisfaction, spot potential buyers and inform special events, and loyal customer discounts.
- Coordinated with the service department to address customer inquiries regarding service and parts, ensuring accurate information delivery.
- Guided customers to appropriate departments for assistance. Provide the best service possible, to create a great buying experience.
Manager
CHILIS GRILL AND BAR
San Diego, California
04.2007 - 01.2013
- Directed employee training and supervision to maintain high workplace standards.
- Scheduled staff to maintain high levels of customer service and meet labor budget requirements.
- Applied budgeting tools and POS systems to oversee labor management.
- Oversaw inventory control and established portion procedures to minimize food waste.
- Ordered, received, and inspected food items to maintain high quality standards.
- Managed invoices and recorded expenses to control costs.
- Performed audits and deposited funds daily, verifying that all financial records were accurate.
- Set clear company expectations and designed incentives to boost sales and improve guest satisfaction.
- Engaged with dining customers to resolve issues and improve their dining experience.
General Manager
CHÁRTER CONNECTION
San Diego, California
01.1994 - 06.2007
- Helped the executive chef plan a menu based on quality, demand, and market price.
- Have a sales meeting weekly to confirm work orders, discuss menu, tables, chairs, silverware, plateware, decorations, bar, and special needs.
- Meet with the client, before and during the event to make sure their and other guest completely satisfied.
- Hire, train, supervise and discipline personnel.
- Create schedule to warrant optimal staffing for proper customer service and labor budget and using additional tools for the task.
- Managed inventory control system and implemented cost and portion procedures, minimizing food waste and optimizing food cost.
- Place, receive and inspect orders, to ensure good quality.
- Managed invoices, to keep, and actualize a record of expenses.
- Be able to manage the costs, responsible to conduct audits and make a bank deposit at the end of a business day, to ensure all the banks, credit cards and petty cash totals match with the reports.
- Achieved finalist status for Finest Service Award in 1995, 1996, and 2001, highlighting dedication to service excellence.
- Honored with Finest Service Award in 1999 and 2002 for exceptional service delivery.
Education
Industrial business degree - Construction drafting
COLEGIO LOYOLA GUATEMALA
Guatemala city, GuatemalaSkills
- Food safety
- Inventory management
- Cost control
- Menu planning
- Staff scheduling
- Kitchen management software
- Guest relations management
- Fluent English and Spanish
Languages
English
Professional
A1
Spanish
Native/ Bilingual
A1
Certification
- Finest Service Award Finalist, 1995, 1996, 2001
- Finest Service Award, 1999, 2002
Timeline
Supervisor
Taco Libre
03.2026 - Current
Manager
Applebee's
07.2018 - 02.2026
Kitchen manager
FRANK ENTERTAINMENT GROUP
02.2015 - 06.2017
Manager
NATIONAL MANAGEMENT RESOURCES CO.
07.2014 - 02.2015
Sales Representative
HONDA OF MISSION VALLEY
11.2013 - 06.2014
Manager
CHILIS GRILL AND BAR
04.2007 - 01.2013
General Manager
CHÁRTER CONNECTION
01.1994 - 06.2007
Industrial business degree - Construction drafting
COLEGIO LOYOLA GUATEMALA