Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erick Flores

South Bend,IN

Summary

With a proven track record at Tile Redi USA, I excel in staff management and operations management, demonstrating leadership by significantly enhancing team productivity and efficiency. Skilled in training and mentoring, I prioritize department organization and staff development, ensuring top-notch customer service and project delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Supervisor

Tile Redi USA
Elkhart, IN
11.2023 - Current
  • Tracked progress on projects and provided timely feedback to staff members.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Team Lead

Utilimaster
Bristol, IN
08.2021 - 10.2023
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Supported the manager in developing plans for future projects, initiatives and objectives.

Material Handler

Lippert Components
South Bend, IN
06.2020 - 07.2021
  • Received and distributed incoming materials to designated areas.
  • Inspected materials for any damages or defects upon receipt.
  • Maintained accurate inventory records of all received items.

Customer Service Manager

Walmart
Mishawaka, IN
01.2017 - 05.2020
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Education

High School Diploma -

Riley High School
South Bend, IN
01-2017

Skills

  • Staff Management
  • Training and mentoring
  • Priority management
  • Department organization
  • Staff Development
  • Operations Management

Certification

  • Certification with Nation Home builder's Association (2016)
  • Careers And Technical Education On Construction Technology
  • Graduate With Honors

Timeline

Supervisor

Tile Redi USA
11.2023 - Current

Team Lead

Utilimaster
08.2021 - 10.2023

Material Handler

Lippert Components
06.2020 - 07.2021

Customer Service Manager

Walmart
01.2017 - 05.2020

High School Diploma -

Riley High School

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