Erick Garcia
Edinburg,TX
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
1
1
year of professional experience
Work History
Sales Associate
GNC Live Well
Edinburg, TX
06.2024 - Current
- Developed promotional strategies to increase sales volume.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Demonstrated product features and benefits for customers' needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Cashier
Cavenders Western Store
College Station, Texas
09.2023 - 01.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Operations Assistant
IDEA Public Schools
Edinburg, TX
05.2023 - 09.2023
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Identified areas for improvement within the organization's operations process.
- Maintained accurate records of financial transactions related to operations activities.
Education
Bachelor of Arts - Pre-Law
Texas A&M University
College Station, TX05-2027
High School Diploma -
Idea Edinburg
Edinburg, TX05-2023
Skills
- Product Sales
- Negotiation Tactics
- Outgoing Personality
- Exceeds sales goals
Timeline
Sales Associate
GNC Live Well
06.2024 - Current
Cashier
Cavenders Western Store
09.2023 - 01.2024
Operations Assistant
IDEA Public Schools
05.2023 - 09.2023
Bachelor of Arts - Pre-Law
Texas A&M University
High School Diploma -
Idea Edinburg