ERICK GARCIA
Pacoima,CA
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Bulldog Liquidator
Simi Valley, California
03.2020 - 11.2024
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
Furniture Department Manager
Big Lots Stores, Inc.
Canoga Park, CA
02.2007 - 04.2020
- Oversaw daily operations of furniture department, ensuring optimal inventory levels and product placement.
- Trained and mentored staff on customer service best practices and product knowledge.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Analyzed sales data to identify trends, adjusting stock levels and promotions accordingly.
- Resolved customer inquiries and complaints swiftly, fostering positive shopping experiences and loyalty.
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction and loyalty.
- Implemented visual merchandising strategies to enhance store appearance and attract customers.
- Coordinated delivery schedules with warehouse personnel to ensure timely order fulfillment for customers.
- Updated customers on scheduled deliveries of furniture to homes.
Property Manager
Davlyn Investments
Simi Valley, CA
05.2004 - 07.2007
- Managed tenant relations, addressing concerns and ensuring satisfaction through effective communication.
- Oversaw property maintenance schedules, coordinating repairs to optimize tenant experience and property condition.
- Developed and implemented marketing strategies to attract new tenants and reduce vacancy rates.
- Analyzed financial reports, identifying trends to improve budget management and enhance profitability.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Education
GED -
Big Bear High School
Big Bear Lake, CA05.1987
Skills
- Process transactions
- Complaint investigation
- Problem resolution
- Money handling
- Attention to detail
- Sales and upselling
- Interpersonal skills
- Teamwork
- Multitasking
- Order documentation
- High-energy attitude
- Team collaboration
- Continuous improvement
- Teamwork skills
- Problem-solving abilities
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Complaint handling
- Complaint resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Bulldog Liquidator
03.2020 - 11.2024
Furniture Department Manager
Big Lots Stores, Inc.
02.2007 - 04.2020
Property Manager
Davlyn Investments
05.2004 - 07.2007
GED -
Big Bear High School