Leanne Briante
Port Saint Lucie,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
11.2019 - 03.2023
- Cross-trained and backed up other customer service managers.
- Met customer call guidelines for service levels, handle time and productivity.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Ivox Solutions
05.2017 - 10.2019
- Cross-trained and backed up other customer service managers.
- Met customer call guidelines for service levels, handle time and productivity.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Manager
Berry Fresh Cafe
05.2014 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Onboarded new employees with training and new hire documentation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
No Degree - Criminal Justice
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL06.1985
Skills
- Order Fulfillment
- Process Transactions
- Retail Sales Customer Service
- Active Listening
- Customer Relations
- Sales Expertise
- Credit Card Payment Processing
- Billing Adjustments and Refunds
- Microsoft Windows
- Customer Data Confidentiality
- Closing Sales
- Understanding Customer Needs
Timeline
Customer Service Representative
Teleperformance USA
11.2019 - 03.2023
Customer Service Representative
Ivox Solutions
05.2017 - 10.2019
Manager
Berry Fresh Cafe
05.2014 - 10.2019
No Degree - Criminal Justice
Palm Beach Atlantic University - West Palm Beach
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